Frank PorterReviews of frankporter.com

I have never written a bad review in my life but I have never, been so disappointed in a service. The apartment I am staying was badly equipped, broken oven, lacking in kitchen utensils, sheets and was infested with Cock roaches and bed bugs it's taken weeks of back and forth to get it sorted and as I have paid up front am still going through the back and forth now. they are incompetent insincere, take no responsibility and have no due diligence or customer care. worst experience ever. Do not use them.

Just don’t use Frank Porter 😂😂😂

Please avoid Frank Porter (FP) as you would avoid plague. From my experience, I found them really arrogant, incompetent & unprofessional short-term holiday rental company in the UAE. Only one good thing they did was - styling of the apartment. No doubt, they had charged a fortune for it. I had to break the contract halfway and take back my two properties, bcoz they miserably failed to deliver on their promised revenue. Also they were fleecing me thru various deductions and making up for their poor revenue generation as their marketing effort was poor and customer service terrible. When I terminated the contract, they were not happy and misplaced/stole some of my home appliances/cutlery worth AED 3000/-. In addition, on the last day they left the keys on the coffee table and walked away leaving the doors open instead of formally handing over the aptt. back to me with its inventory. When I requested for a f2f handover meeting they refused to oblige (obviously they were guilty and ashamed to confront me..) - very unprofessional indeed. Karma will catch up with you Frank Porter…! William G Dsouza

This company won't refund you even if your health was at risk. I booked a 1BR in JLT at the beginning of May 2023. The place had its balcony door broken which I reported immediately. Since then, they promised day after day to fix it until my dust allergy got so bad because of all the dust coming from the highway that I had to move out immediately. Moreover, the ceiling was leaking, and the balcony door eventually got torn off by the wind. The company refused to give a full refund for the time I didn't use the property and promised to refund 25%. It's been over 2 months already of constant follow-ups from my side, and no money received, just lots of useless excuses that they are unable to get any details of the transfer from their bank. These guys will put you in danger without a blink of an eye, will lie to you, and won't fix any of your problems during the rental period. Avoid them at any cost!

the situation is critical! the service is bad, for 3 days they have kept us in an apartment with cockroaches, mold, the air conditioning system dirty and leaking water, dust and a nauseating smell, they are pretending to find a solution but despite photos, videos and a agent who came to check not yet they want to reimburse us for the remaining days to be able to change apartments, among other things from the first second we entered having seen the situation we warned, and they forced us to pay the deposit all the same, now we they are proposing solutions to move from here one worse than the other or more expensive, or less expensive but which we will pay less on airbnb, for now we are still stuck in this apartment in very bad sanitary conditions, among other things paying money on money to be able to make the dozens of calls made, where they put us on hold every time...

Ridiculous service, booked a property in Paramount in Dubai, place was dirty with hair from previous rental, stains all over the place, even though we provided all pics and got apologies from the management, Frank porter kept the money said it is not in their policy to refund...DO NOT USE THOSE PEOPLE

Rented a property in the Marina area, the apartment was very nice and have a nice view. The host was friendly, but my only issue was the response time could be a little faster. Other than that it was a great experience.

AVOID AT ALL COSTS!! The worst experience ever. Had an apartment booked for family including 1 year old baby. 7 hour flight and we went to the apartment, only to be told by the receptionist that there wasn’t a booking. We paid £2000 and was told that there was nowhere for us to stay. No communication from Frank Porter beforehand. We were stranded for hours trying to find a place to stay at 11pm with a baby!! Disgusting service. Please avoid!