Franklin Tile Carpet One Floor & HomeReviews of franklintilecarpetonefranklin.com

Franklin Tile & Carpet is a fabulous company to work with in every way. They are perfectionists in the quality of their work, reasonably priced and family owned. We had a small glitch in our installation and the owner himself was here within 15 minutes to resolve- based on a question- no need for complaining, confrontation or stress. We'll never work with anyone else!

Say was great and came out the same day to measure. He helped my wife and I pick the best carpet and we set a date to install. I got a call at 8:30 on the morning of install to hear the installer called out sick and they could not come that day. Say was great to explain the issue and I could tell it out him in a bad spot. I had trouble believing the management had no backup plan for this sort of instance. My house prepped and ready to go, making using some areas of the house difficult. This was highly inconvenient. After speaking with Say, he was able to get a new team out the next day and made concessions to compensate me. I may still use them in the future but hope the management would find ways to avoid delays due to one person calling out. The inconvenience to the customer and understanding the installer could call out at any time, they should be able to still run their business.

My wife and I had carpeting in 3 rooms, a foyer and stairs replaced - all but one room was the same color carpeting. Working with Say at Franklin Tile was great - he was helpful, respectful and patient. The crew that showed up to do the install was fantastic - told us everything they would be doing and gave us options on how to do the stairs - for esthetic purposes - and how doing certain things could affect the wear of the carpet. When we noticed that the color of the final room did not look the way we thought it would in the larger room - a call was made to the store and one of the senior managers came out to talk with us and explain our options - needless to say - we now have a new carpet in a different color (we choose a new one) because the executed their "beautiful carpet" warranty on our behalf. 2 weeks later our home was done and when it comes time to renew our wood or tile flooring in the rest of the house we know exactly where we will be heading.

All the people at Franklin Tile Carpet One are extremely friendly, patient, and most of all, knowledgeable about floors. They worked with me on my new kitchen floor, and made sure I was happy with every aspect of the process. The installers did a beautiful job, and were worth every penny. I am very picky, so they met my every expectation! I would definitely choose Franklin Tile and Carpet again for any flooring needs, and recommend them to anyone!!

I recommend this company and would do business with them again. Kathryn, thanks for you help and patience.

My decorator steered me to Franklin Tile and Carpet One. Bernie was very helpful in keeping the cost reasonable, but choosing good looking carpets. The installers were extremely professional and very neat. They did a great job and we are thrilled with our new carpet. We can't wait to do our bathrooms over and will certainly be using Franklin Tile and Carpet One as they have in extensive selection of both trendy and timeless tile.

Very happy with product, price and service. Would highly recommend you visit Bernie Boyd. He was great to work with.

I had a great experience working with Kathryn. She offered good suggestions and I am pleased with the results. There were so many options and she helped me to narrow them down. Everyone I encountered in the store was very friendly and I would highly recommend Franklin Tile One Floor & Home .