Franklin Tile Carpet One Floor & HomeReviews of franklintilecarpetonefranklin.com

We worked with Say in selection of a carpet for the downstairs of our condo in Franklin. We found Say to be most helpful, informative and professional in determining our selection of a carpet. The carpet installers were likewise most professional and very pleasant and extremely diligent. They completed the installation between approximately 11:45 and 5:00 and did a superb job! We love our new carpet. We would most definitely return to Franklin Tile Carpet One Carpet for future needs. They installed the carpets on the top floor of our condo approximately 16 years ago and it has held up beautifully which is why we returned to the store.

First I'll start with their installers are sub-contractors, so they are not directly to blame, however, here's the story. We bought an entire house of flooring from them and the install. the carpet install went well enough but they only worked half days so the install took two days instead of one. The entire first floor was to be Vinyl Plank and was too take three days to complete. The day before they were supposed to start and we had cleared most of our stuff out, they called and said they couldn't keep their schedule and needed to bump us a week. So we had to wait a week. The day the installer was supposed to come to start they missed the two hour window by an hour and a half. When they finally arrived they said they would try and get the job done in 4 days not three. It ended up taking 5 days. Throughout the process I have been trying to get a hold of the sales person we worked with about minor issues and the lateness but they have never returned my phone calls. I have a few minor issues with the carpet install (loose in places) the Vinyl Plank looks great but should never have taken as long as it did. We need trim to match but I am considering going elsewhere to buy it because of how poorly they managed their subcontractors

Carpet was purchased and installed on stairway. Nice job and good product. Floor was measured for estimate to replace in basement prior to purchase. I contacted Carpet One and inquired about the delay and was told I would be contacted which did not happen. My guess is we were not important enough.