Jane
Sold us floor but it didn't come with transition strip.
We purchased floor, it was delayed, once installed the brand (armstrong) didn't come with transition strip to hallway hardwood. What they installed broke, called to have replaced then we were told the company didn't make it. Very frustrated, staff didn't retu r n our calls. We finally went on youtube and find someone who made his own. Thats what we did. We have a 5 ft transition and they came and measured, they knew we needed it but never informed us, and tried to get by with a plastic strip!
Response from Franklin Tile Carpet One Floor & HomeJun 5, 2018
Hello Jane, we're disappointed to hear about your experience with us. We always strive to provide top notch service and feel terrible that the transition strip failed. We will no longer be using these transitions on our jobs. We wish we had been able to come to a solution together to replace the faulty product but we are glad that you were able to find one that would work. We will reach out to you directly, but feel free to call us at 508-528-2713 if we can do anything to make this right. We look forward to speaking with you.