Franklin Tile Carpet One Floor & HomeReviews of franklintilecarpetonefranklin.com

recently had FTCO replace our old linoleum bathroom floors with tile. I have to say I was blown away with them from start to finish. Showroom is great, so many colors and styles to select from, Jeff helped us make a great selection and the installations was perfect. Vern came by to inspect the job and Anthony helped out with the design. A well run family operation, they are great!

First I'll start with their installers are sub-contractors, so they are not directly to blame, however, here's the story. We bought an entire house of flooring from them and the install. the carpet install went well enough but they only worked half days so the install took two days instead of one. The entire first floor was to be Vinyl Plank and was too take three days to complete. The day before they were supposed to start and we had cleared most of our stuff out, they called and said they couldn't keep their schedule and needed to bump us a week. So we had to wait a week. The day the installer was supposed to come to start they missed the two hour window by an hour and a half. When they finally arrived they said they would try and get the job done in 4 days not three. It ended up taking 5 days. Throughout the process I have been trying to get a hold of the sales person we worked with about minor issues and the lateness but they have never returned my phone calls. I have a few minor issues with the carpet install (loose in places) the Vinyl Plank looks great but should never have taken as long as it did. We need trim to match but I am considering going elsewhere to buy it because of how poorly they managed their subcontractors

Honest friendly people ! Knowlageable and helpful!!

We couldn't be happier. Everyone at Franklin Tile were so nice to work with. Vern and Anthony and the entire staff were so helpful and the work quality just amazing. I have and will recommend Franklin Tile to anyone.

Started off good when my wife dealt with the two younger ladies to get some carpet ideas but one day my wife had a conversation with the owner who gave my wife a big attitude. That was a turn off and we were convinced that we were going to go somewhere else. Well they had the color and style we wanted and we decided to give them a chance after the young ladies assured us we would be taken care of. We wanted the thick, dense, plush Lee carpet and that is what we received our initial preliminary quote for. When they came and measured after dealing with the father the price seemed a bit cheaper than we were first quoted but it seemed that this was due to our initial bad experience. We placed the order but questioned if we were getting the thick dense carpet. We were assured that it was what we were getting. We had the appointment for install and a day or so before the install date checked to see what time they were coming. They told us we were not on the schedule but after they made a call due to a cancellation they were able to come as planned. Thank goodness. The install went well but we questioned if we got the correct thick dense carpet. Bottom line is we received one grade lower than we expected, hence the cheaper price. They offered to replace it but at that point we settled as the carpet was installed and we moved all the furniture back in the room. Then we tried to vacuum the carpet and the new soft carpets don't do well with any traditional vacuum even after we were told that the only bad vacuum was Dyson. We called the store for some recommendations and they said they would get back to us but they never did. Well the vacuums for soft carpets cost $350 so now we had to spend the extra money for a special vacuum just for that room. Overall just an ok experience with several bumps in the road. We do like the carpet and color but think we were mislead on many accounts. Doubt we would go back.

Carpet was purchased and installed on stairway. Nice job and good product. Floor was measured for estimate to replace in basement prior to purchase. I contacted Carpet One and inquired about the delay and was told I would be contacted which did not happen. My guess is we were not important enough.

I have used this company three times. Twice for materials and installation and once for just materials. The employees are extremely helpful and they go above and beyond to make sure you are 100% satisfied with their installation. Always my first choice for flooring. Great family run business

Amazing customer service, Sarah was especially helpful and went out of her way to help us find exactly what we were looking for. I would not hesitate to recommend them & will go back for any future projects.