Franklin Tile Carpet One Floor & Home Reviews | Read Customer Reviews of franklintilecarpetonefranklin.com

Franklin Tile Carpet One Floor & Home Reviews | Read Customer Reviews of franklintilecarpetonefranklin.com

Franklin Tile Carpet One Floor & Home reviews

40 approved reviews, newest moderated first

Ilene
Sep 27, 2017
Franklin Tile came and gave me a quote …
Franklin Tile came and gave me a quote for installing a tile backsplash in my kitchen. They were unfailingly polite and timely. They performed the work and I was extremely pleased with the results. I would recommend them, and should I need any flooring or tile work, I would use them again.
Response from Franklin Tile Carpet One Floor & HomeOct 2, 2017
Thank you so much for taking the time to leave this review, Ilene! We are so happy to hear you enjoy working with our team, and we appreciate your recommendation. We look forward to working with you more in the future!
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Susan
Jul 6, 2017
We recently had our backsplash tiled by …
We recently had our backsplash tiled by Franklin Tile and Carpet. We are thrilled with the outcome. It came out beautiful and the grout color recommended to match the tumbled marble subway tile is a perfect match. They also did a very nice job protecting our new counters and cleaning up.
Response from Franklin Tile Carpet One Floor & HomeJul 6, 2017
Hi Susan, thank you so much for choosing Franklin Tile Carpet One for your latest tile project. We're so happy that our team was able to give you an excellent experience and we can't wait to work with you again!
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j&c
Jul 1, 2017
Shop anywhere... but buy here!
We got beautiful new carpet for our downstairs area. Bernie steered us to the right choice for our home and it is just great. Install was professional by a courteous crew. Thanks Franklin Tile Carpet One . Also best price of any place we shopped.
Response from Franklin Tile Carpet One Floor & HomeJul 6, 2017
Thank you so much for taking the time to leave us this great review! We're so glad to hear that you're pleased with your recent experience and we hope you're enjoying your new carpet. Thank you for trusting us with your flooring needs and please don't hesitate to let us know if you need anything else!
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Mark
Jun 27, 2017
Horrible service!
Horrible service!! Tried to bring back some tile back and was told that due to the tile being in my garage and loosing its color they wouldn't let me return the tile. Tried to speak with a manager and was told that he wasn't available. Absolute worst service ever. Will never recommend this company to any friends or future clients.
Response from Franklin Tile Carpet One Floor & HomeJun 28, 2017
Hello Mark, We apologize that you are unhappy with the service you were provided. Unfortunately your order was a special order and there is a return policy on all non-stock items, that is clearly stated on your invoice. If you have called within 30 days of purchasing the tile we could have tried to make an exception with the vendor to return your tile. If it was stock tile we would have taken the tile back if we had more of the same dye lot remaining in stock.
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Mike & V.
Jun 27, 2017
Great experience at Franklin Tile …
Great experience at Franklin Tile Carpet One. The Avedisian family are wonderful to deal with and made sure everything turned out perfectly. We also had a specific delivery/install date that they accommodated for us without any issues.
Response from Franklin Tile Carpet One Floor & HomeJun 28, 2017
Hello Mike & Vanessa, Thank you for the great review!! We are happy we could work with you on your project and that you are pleased with the outcome. Enjoy your new flooring! We look forward to working with you again in the future.
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John
Jun 27, 2017
Dishonest
Dishonest. Avoid
Response from Franklin Tile Carpet One Floor & HomeJun 28, 2017
Hello John, We apologize that you were not satisfied with our service. However we did let you return a non-stock product after the vendor made an exception on the return policy. We also waved the freight they charge to ship the product back. Sorry we couldn't accommodate you any further.
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JUNE D.
May 31, 2017
Great job on my new tile bath floors
Great job on my new tile bath floors, very professional job and love the tile. The installers were very professional and got the job done so quickly. Did all the tile cutting outside and were very neat. The second job was 3 rooms of carpeting and a staircase. I love the Lee carpeting, it has a short pile but is shaded so it looks longer. Very plush when walking on it. The installers were very good, John did a wonderful job and especially on the staircase. Both installers were very nice and very professional.
Response from Franklin Tile Carpet One Floor & HomeMay 31, 2017
Thank you for sharing your experience with us June. We are Happy to here that you received the kind of service we strive for. Enjoy your new bathroom and soft carpet!!!!
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Sandy
Apr 15, 2017
This organization, Franklin Tile Carpet One, is A+++
I highly recommend Franklin Tile Carpet One. From the moment I walk in the door, the sales personnel, Theresa and Sara, were courteous and ready to solve my problem of a rush order that just happened not to be in stock. One thing these Pro's do is listen, and they are very responsive. The day of installation John (who is a super Pro Installer) encountered multiple issues due to the home being 50+ years old. Not only did John immediately communicate this issue to, The Big Boss, Anthony, but he went back to the store, and they problem solved. And let me add, this problem was NOT part of their general services. I couldn't believe it as I was sure I was going to have to hire a contractor to solve the issue. The sales staff is professional and not at all pushy; the installers know what they are doing, and the owners are available to service their customers, no matter what it takes. Without a doubt, I will recommend them to anyone looking for their type of service. They are A+++
Response from Franklin Tile Carpet One Floor & HomeApr 18, 2017
Thank you for the awesome Review Sandy, We are so happy that we were able to work with you and resolve the issues that arose during the installation and complete the job to your satisfaction. Let us know if we can help with any future projects!
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