Franklin Tile Carpet One Floor & HomeReviews of franklintilecarpetonefranklin.com

Say was great and came out the same day to measure. He helped my wife and I pick the best carpet and we set a date to install. I got a call at 8:30 on the morning of install to hear the installer called out sick and they could not come that day. Say was great to explain the issue and I could tell it out him in a bad spot. I had trouble believing the management had no backup plan for this sort of instance. My house prepped and ready to go, making using some areas of the house difficult. This was highly inconvenient. After speaking with Say, he was able to get a new team out the next day and made concessions to compensate me. I may still use them in the future but hope the management would find ways to avoid delays due to one person calling out. The inconvenience to the customer and understanding the installer could call out at any time, they should be able to still run their business.

Started off good when my wife dealt with the two younger ladies to get some carpet ideas but one day my wife had a conversation with the owner who gave my wife a big attitude. That was a turn off and we were convinced that we were going to go somewhere else. Well they had the color and style we wanted and we decided to give them a chance after the young ladies assured us we would be taken care of. We wanted the thick, dense, plush Lee carpet and that is what we received our initial preliminary quote for. When they came and measured after dealing with the father the price seemed a bit cheaper than we were first quoted but it seemed that this was due to our initial bad experience. We placed the order but questioned if we were getting the thick dense carpet. We were assured that it was what we were getting. We had the appointment for install and a day or so before the install date checked to see what time they were coming. They told us we were not on the schedule but after they made a call due to a cancellation they were able to come as planned. Thank goodness. The install went well but we questioned if we got the correct thick dense carpet. Bottom line is we received one grade lower than we expected, hence the cheaper price. They offered to replace it but at that point we settled as the carpet was installed and we moved all the furniture back in the room. Then we tried to vacuum the carpet and the new soft carpets don't do well with any traditional vacuum even after we were told that the only bad vacuum was Dyson. We called the store for some recommendations and they said they would get back to us but they never did. Well the vacuums for soft carpets cost $350 so now we had to spend the extra money for a special vacuum just for that room. Overall just an ok experience with several bumps in the road. We do like the carpet and color but think we were mislead on many accounts. Doubt we would go back.