Frame USAFrame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Cincinnati, Ohio. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA (frameusa.com) has 194 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Vernon P.
I've purchased many frames from Frame USA because their made in USA. However, the recent frames were shipped from another company, with no indication as to where there manufactured at. Some concern!
Response from Frame USAApr 18, 2025
Hi Vernon! Frame USA was acquired by Craig Frames, LLC back in April of 2024. All of our picture frames are the same moulding and still made in the USA, just in Ithaca, MI instead of Cincinnati, OH!
carol S.
Have gotten everything I have wanted and looking very good. Will be back again soon.
Rick
While ordering, it was confusing to ensure the dimensions of the Matte, Acrylic, and Foam were the same size to be fitted in the frame designed. After receiving both in separate packages, everything was ok....whew!
vawendy
Edited to add -- Nicole was very helpful and fixed the problem. 4 star review because of all the back and forth with customer service earlier that led to the writing of this review. However, I am very thankful that it was fixed. This was the original review: Their frames are very good quality, and their customer service was good until now. But I purchased 19 frames. (same frames as I had purchased in the past), and suddenly they have no tolerance built in and the exact glass that's 20x24 didn't fit in the 20" direction. It was 1/16" too wide. I cut my own glass, and for these frames, I can no longer cut the 32"x40" sheet of glass and have it fit. Because the frames were incorrectly cut, I need to cut the glass 1/8-1/16" smaller, leaving the other half too large to fit in the frames. When contacting customer service, I was told that there was supposed to be the extra tolerance, and then told that they won't guarantee it. I paid $112 in shipping for these frames. They wanted me to ship them back, which would cost me even more than the $112. They said they'd give me a refund that I could then order more frames. Pay shipping yet again, with no guarantee that would be right. What amazed me was they originally agreed that the frames were wrong, and should have a tolerance. But then they wouldn't do anything about it. My only solution at this point is to find someone with a router and route out the right dimensions. I have spent well over 1.5 hours taking pictures, annotating, and emailing back and forth with the company. And now I get to spend time routing out the frames to fix their problem. Previously, I've had excellent customer service with this company. And the frames were good quality. But a previous shipment had damaged frames, and this shipment had poor packing, with no packing between 3 of the more ornate frames. I think they're getting sloppy, and they are caring less. I don't know what I'll do in the future. I will definitely be looking for a new supplier in the meantime, if they tell me they will not guarantee their quality. (p.s. My friend, who told me about this company in the first place, had the same problem with his frames. He ordered them around the same time as when I placed my order.)
Response from Frame USAJul 24, 2024
Hello! It appears that there was a misunderstanding regarding exactly what occurred. I have gone ahead and talked with the rest of the team regarding the issue at hand and it was in fact a mistake. All of our frames should always come with a tolerance between 1/16" - 3/32". I have spoken with our customer service department and they are going to process a replacement order for your shells. Someone will be in touch via email with specifics. I apologize for the inconvenience this may have caused. We also have made sure to let the warehouse team know of the situation so that they may make steps in order to prevent a frame from leaving the warehouse without a tolerance moving forward. If there is anything else that i can do for you please let me know via email at [email protected]. -Brooke Sanders, Brand Manager
Mo S.
One of the frames was falling apart
Printlab C.
Frames are very sturdy and shipped in wonderful protected packaging. The corners however, are not all consistently joined.
Jeffrey
I appreciate working with me to resolve an order that I mistakenly placed
Steve S.
I bought the DIY kit for an odd sized print. The shipping time was accurate (albeit slow) and the product was wrapped and protected nicely. They items are loose, not pre-packaged--no scuffs, no scrapes. Included wire hangers and wall bumpers for the frame, but no hanging wire (-1 star). Frame was easy to assemble and fit tightly without glass, and without extra backing. Pleased with the final product. Will shop here again.
