FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Diane Hussenot D.
Je suis fidèle cliente depuis plusieurs années, le seul problème est qu'il est très souvent impossible de se connecter... un message dit que le serveur n'est pas accessible, ... j'ai bien essayé de leur signaler mais sans succès... Quelques fois cela fonctionne, donc dans ce cas la j'en profite pour commander ...
Massimo F.
Sono una truffa. Evitateli
Response from FragranceXMar 2, 2023
Mi scuso se ti senti così. Ci sforziamo di assicurarci che tutti i nostri clienti si prendano cura di loro. Se posso chiedere, qual è il tuo numero d'ordine? Ci piacerebbe risolvere questo problema per te. Ti preghiamo di contattarci all'indirizzo [email protected] in modo che possiamo aiutarti ulteriormente. Buona settimana!
Chrystal
I had placed to many orders. They returned my money with no problem and I was able to reorder what I wanted. Thanks so much I really appreciate the service.
Response from FragranceXMar 28, 2023
Hope you are well. Thank you for your kind words. We are happy to hear that you were satisfied with how we handled the situation. We look forward to serving you again soon. Have a wonderful week!
Melanie
FragranceX have kept some of my money. I ordered two perfumes that were not delivered. FragranceX say that they courier was turned away from the address. This could not have happened and I have told them I have a door camera and can prove no one turned up to the address. However they have kept roughly £20 of my money saying it is for tax. When writing a review they have come back to say they want to sort it out. They have only written that I believe so that any one reading the review will think they are half decent. However they have repeated that I still have to pay the tax! They have said they were not the reason the package was returned. Neither was I as it was never received or refused by anyone at the property address (doorbell camera proof), in my eyes THIS IS NOTHING SHORT OF A SCAM to extract money for no product. Please do not use this company unless you have plenty of money to give away and don't care about getting anything in return. UK Law states that the retailer is responsible for courier companies NOT the purchaser.
Response from FragranceXMar 1, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that according to what we are beng told by the carrier this order was refused. As we state on our site that unless we made an error shipping cost and return cost are not our responsibility. As a courtesy we did not deduct the return cost we only deducted the shipping cost which includes the taxes that were charged to import the parcel into your country. Please note that those are non refundable as we were not the reason it was returned. Please note that we ship from the United States. Thank you have a great week!
BEAUTIFUL S.
AMAZING SCENT....this is my all time favorite it goes really well with my body chemistry I receive so many compliments
Willfred M.
I am amazed at the speed of delivery 5 days from England to Australia The perfumes are genuine authentic scents and fantastic prices Extremely Happy
Iuliia I.
Es ist meine zweite Bestellung und es ist wieder alles bestens gelaufen! Knapp nach 10 Tagen war mein Päckchen schon da! Gerne wieder 👌🏻
Luciano Dorazzi C.
Llevo más de dos meses sin recibir respuesta ni solución a la estafa que me hizo esta empresa con mis productos, no respondieron los correos y nunca llegaron los productos que pague, solo dijeron que lo habían enviado a otra dirección, no les recomiendo esta empresa para comprar muy mal servicio y son estafadores.
Response from FragranceXFeb 27, 2023
Le pido disculpas que se sienta de esta manera. Nos esforzamos para asegurarnos de que todos nuestros clientes sean atendidos. Si puedo preguntar, ¿cuál es su número de pedido? Nos encantaría resolver este problema por usted. Póngase en contacto con nosotros en [email protected] para que podamos ayudarlo más con esto. ¡Que tengas una buena semana!
