FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Edison ..
Price was higher compared to Macy's
Response from FragranceXOct 23, 2026
Hi Edison! We appreciate you sharing your feedback about our pricing. We understand that comparing prices is important when shopping for fragrances, and we’re sorry our price wasn’t as competitive as you expected. We hope you’ll consider shopping with us again in the future.
Jim S.
I really don’t like the smell of the Bakkarat Rouge 540 knock off at all.
Response from FragranceXOct 23, 2026
Hi Jim! We’re sorry the Baccarat Rouge 540-inspired fragrance wasn’t to your liking. We understand that fragrance is very personal, and not every scent will suit everyone’s preferences. We appreciate you sharing your honest feedback. We hope you find a fragrance you enjoy more on your next visit!
Wanda B.
have not received my prefume
Response from FragranceXOct 21, 2026
Hi Wanda! We’re very sorry that you haven’t received your perfume yet. We understand how concerning and frustrating it is to wait for an order you were looking forward to receiving, and we’d like to help you get some answers. Please contact us at [email protected] or call 1-888-557-3738 so our customer service team can review your shipment and assist you with the next steps. We apologize for the inconvenience and hope we can help resolve this for you promptly.
Adriany L.
It takes 8 to 10 days to receive the terrible item.
Response from FragranceXOct 21, 2026
Hi Adriany! We’re sorry that the delivery time and the item you received left you disappointed. We understand how frustrating it is to wait for an order only to feel unhappy with the product when it arrives. Your experience matters to us, and we’d appreciate the opportunity to learn more about what went wrong. Please contact [email protected] or call 1-888-557-3738 so our team can review your concerns and assist you. We sincerely apologize for the disappointing experience and hope we can help make things right.
Dean B.
Received one of the items broken and the reimbursement was not even for the full price of the item.
Response from FragranceXOct 20, 2026
Hi Dean! We’re very sorry that one of your items arrived broken and that the reimbursement did not meet your expectations. We understand how disappointing it is to receive a damaged product, and we’d appreciate the opportunity to look into the situation more closely. Please contact our customer service team at [email protected] or 1-888-557-3738 so we can review your case and assist you further. We apologize for the frustration this has caused.
Bruce B.
The fragrance is none existing. It's like water. Won't buy it again.
Response from FragranceXOct 20, 2026
Hi Bruce! We’re very sorry to hear that the fragrance seemed to have little to no scent. We understand how disappointing it is when a product doesn’t perform as expected, and we take concerns about fragrance quality seriously. Please contact our customer service team at [email protected] or 1-888-557-3738 so we can review your experience and help determine the next steps. We apologize for the disappointment and appreciate you bringing this to our attention.
Andrew
Paying extra for expedited shipping was worthless. Won't make any more purchases from you guys.
Response from FragranceXOct 20, 2026
Hi Andrew! We’re sorry that your expedited shipping experience didn’t meet your expectations. We understand how frustrating it is to pay extra for faster delivery and feel that the service wasn’t worth the additional cost. Please contact our customer service team at [email protected] or 1-888-557-3738 so we can review your order and shipping concerns. We sincerely apologize for the disappointment and appreciate the opportunity to look into this.
Miriam H.
I waited 2 weeks for the order to be delivered. I had to contact whoever was in charge to get a real shipping date. After all that it took another 4 days to recieve the irdwr.
Response from FragranceXOct 16, 2026
Hi Miriam! We’re truly sorry your order took two weeks to arrive and that you had to reach out to get a clearer delivery estimate. We understand how frustrating it is to wait without knowing when your package will arrive. We sincerely appreciate your patience and hope your future experiences are much smoother.
