FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Louis
I was impressed on how fast I got my order from the day i ordered it to the day i received it!
Response from FragranceXJun 14, 2023
Hello! Thank you so much for your 5-star review! We appreciate your support and are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future!
Peter
Part 2-This is the worse online sales company More updates to potential customers, on 8 June 2023, I received an email mentioning a refund would be done to the original payment method; there were no specifications on charge. On 9 June 2023 (a day later), FragranceX changed their mind and mentioned they would charge me a return shipment cost; and kept saying the customer was responsible for the cost. On 9 June 2023, I asked FrangranceX if there was any basis for the rule for that charge. They had yet to answer my question (remark: no return shipment-related rules). They only expressed that they "did their best" and continued denying their responsibility for messing up the address. Besides, my deal was entitled to FREE DELIVERY. It is up to you if you want to risk time and money with this kind of unprofessional company.
Response from FragranceXJun 13, 2023
Hello! Thank you for taking the time to share your feedback. We understand that you are disappointed with your recent experience, and we would like to address your concerns. After thoroughly investigating your order, we confirmed that the incorrect country selection was made during the checkout process. Note that it is the responsibility of the customer to carefully review and confirm the accuracy of their address details before finalizing the order, as they are most familiar with their own location. Regrettably, due to the incorrect address provided, the package was returned to us by the carrier. As per our policy, we promptly processed a refund for the order, minus the shipping fees incurred in the shipping process. While we understand that this situation may be disappointing, we believe in maintaining transparency and accountability. We kindly remind all our valued customers to double-check their address details during the ordering process to avoid such complications. We apologize for any inconvenience caused by this situation. If you need further assistance from our end, please email us at [email protected].
Sally G.
Quick delivery option
Response from FragranceXJun 13, 2023
Hello! Thank you so much for your 5-star review! We appreciate your support and are happy to hear that your order got to you fast. We look forward to serving you again in the future!
Róger R.
I haven't try any of the colognes but I got to smell CK1, awesome. Like it should! Thanks guys, I'll update when i have try all six of them 😎 Update I tried today Drakkar Noir. Not my first time wearing it but as far as I remember I think this is the first time I tried an original one. I put it on around 7:30 in the morning and is 17:20 and I can still get the sent. WOW! Thanks guys.
Response from FragranceXJun 9, 2023
Hello! Thank you so much for your 5-star review! We appreciate your support and are thrilled to hear that you are enjoying your new items. We look forward to serving you again in the future!
Chris R.
I Love that I can have my fragrance delivered in just a few days and I always try to order ahead and have an extra bottle on hand incase I run out!
Response from FragranceXJun 7, 2023
Hello! Thank you so much for your 5-star review! We appreciate your feedback and are happy to hear that you had a great experience with us. We look forward to serving you again in the future!
tlholub
Easy order. Quick delivery.
Response from FragranceXJun 7, 2023
Hello! Thank you so much for your 5-star review! We appreciate your feedback and are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future!
Audra H.
Timely delivery and decent prices!
Response from FragranceXJun 7, 2023
Hello! Thank you so much for your 5-star review! We appreciate your support and are happy to hear that you had a great experience with us. We look forward to serving you again in the future!
Jorge D.
Knowing that I’m not getting scammed and that FragranceX is on top of everything and doing there job knowing I can shop on this web site and have no problems from here on out . Knowing that FragranceX is just doing there job
Response from FragranceXJun 5, 2023
Hello! Thank you so much for the feedback! We appreciate your support and are happy to hear that you enjoyed our services. We look forward to seeing you soon!
