Michael L.
Great product. Terrible marketing.
I loved the pricing, I loved the fast shipping, and I loved the fragrances I received. What I absolutely can not stand is the incredible number of emails I got directly before, during, and after my order. Between July 10-12, I received 4 emails. I placed my order on the 13th, which generated another 4 emails that same day. Then, between July 14-15, I received 5 more emails. That's 13 emails in less than a week. That's insane. The only reason they stopped is because on the 15th I finally hit unsubscribe, even though I'd never technically "subscribed" in the first place. I wouldn't mind getting an email every once in a while with a promotion, but this was like drinking from a veritable firehose. If I find significantly better pricing at FragranceX next time, I may place an order, but I certainly don't have any loyalty to the company after this experience, especially because this wasn't the first time I went through this. It's like giving your number to someone at a bar who in turn calls you 13 times over the next few days, which feels less like they want a date and more like they want to wear you like a skin suit. I'll likely take my business elsewhere in the future, unless FragranceX is simply the only viable option.
Response from FragranceXJun 26, 2023
Hello! Thank you for taking the time to review our products and services. We value your feedback and apologize for any dissatisfaction you experienced. Upon placing an order in our website, you will indeed be automatically subscribed to our promotional emails. You do always have the chance to hit "Unsubscribe" and we will promptly stop sending you emails. Rest assured that this feedback was passed to our Marketing team and hopefully this can be addressed in the future! Have a great day!