FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing21,779 approved reviews, newest moderated first
Taras T.
I have found an older perfume that my wife still loves at a very reasonable price at FragranceX. The check out was super easy, and just a couple of days later I had the package delivered.
Response from FragranceXJul 3, 2023
Hello! Thank you so much for your 5-star review! We appreciate your support and are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future!
Mrs J.
I was very nervous reading previous reviews about this company but i have to say fast delivery and the perfume is beautiful I've purchased and is a genuine product.
Response from FragranceXJul 3, 2023
Hello! Thank you so much for your 5-star review! We appreciate your support and are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future!
Hesam J.
it is not a long last fragrance, I am not sure it is authentic.
Response from FragranceXJul 3, 2023
Hello! Thank you for your review. We appreciate your feedback and are sorry to hear that you are unhappy with the product. We want to assure you that we only stock 100% authentic and original brand name products. In order to resolve this issue, we encourage you to take advantage of our 30-day return policy. Please contact our Support team at [email protected] for further assistance or download a Return Label directly from your account. Have a great day!
Sinovuyo P.
I just purchased 4 perfumes and I received an email stating tha my payment is successful then the next minute , they say my order has been declined because of incorrect bank information but the money is gone. Please return my money if you not gonna proceed with the order
Response from FragranceXJul 3, 2023
Hello! Thank you for taking the time to review us. We sincerely apologize for the inconvenience caused. What you received initially was a confirmation of order placement. Upon running your card, we were unfortunately unable to collect payment since your bank declined the charge. What you see in your account is a Pending Authorization and not a charge and it should fall off within the next days. Note as well that your order is currently Cancelled. Thank you for your understanding, and have a great day!
Hapless B.
Edit: It's been several months and i still didn't have a full refund nor a solution to the matter. Terrible service! They neither delivered my order nor refunded my money and now they're saying I'll be charged 5.99 USD. Total scam. They expect you to sit and move nowhere waiting 24/7 in case their courier might come. They do not respond to queries or try to resolve the issue either. Just avoid at all cost and look for better alternative especially if you're ordering out of US.
Response from FragranceXJul 3, 2023
Hello! Thank you for taking the time to review us. We sincerely apologize for the inconvenience caused by not receiving your package. We are currently in contact with the carrier to confirm the reason for the return and the attempted delivery details, if any. Note that we have been replying to all the emails that you sent to us, we are keeping you updated of everything. Thank you for your understanding, and have a great day!
Kari L.
Just got my first order, really impressed by the speed. One of the boxes was a bit squashed but since the product was for me I wasn’t bothered. Really pleased.
Response from FragranceXJun 26, 2023
Hello! Thank you so much for the feedback and apologies for the damaged box. May I ask you to please send an image of the damage to [email protected]? We will be more than happy to further assist you! Have a great day and hope to see you soon.
Neil O.
Delivered to UK and received in 48 hours, product genuine. Happy customer
Response from FragranceXJun 26, 2023
Hello! Thank you so much for your 5-star review! We appreciate your support and are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future!
Gina B.
Received my kenzo perfume today the atomiser waoff thé bottle and I can’t get it very disappointed I would like to return it
Response from FragranceXJun 26, 2023
Hello! Thank you for your review. We appreciate your feedback and are sorry to hear that the item received has an issue in the atomizer. We encourage you to take advantage of our 30-day return policy. Please contact our Support team at [email protected] for further assistance or download a Return Label directly into your account. Have a great day!
