Ahmed J.
I ordered Dior Homme Sport 2021 and…
I ordered Dior Homme Sport 2021 and they delivered to me Dior Homme Sport 2017 and when I reached out to them complaining about it, they said that we do not guarantee which generation of the perfume you will get. However, we guarantee that the product is authentic 🙂 I tried to explain more to them that you delivered wrong product, and I got the same reply. Even though the picture on their website and my order it’s for 2021 generation and when I told them about the picture they said we try to update the pictures of our products every day 🙂 The worst website you could order from and the worst customer service I have ever seen. I wish I could attach pictures in my review so I can share all of their emails to me 🙂 Eventually, they said that you can return the product to us and we will not pay the shipping fees for you to return the product, I went to DHL to ship it from Bahrain to USA it would cost me around 130$ and this wouldn’t be covered by them since this is my mistake I bought something and I got something else.
Response from FragranceXJul 10, 2023
Hello! Thank you so much for dedicating your time to reviewing our services and products. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered. After carefully examining the item in question, we would like to inform you that the packaging year is not specified in the website. Therefore, it's important to note that we cannot guarantee the packaging of the fragrance. The images displayed on our website are intended solely for representation purposes. Hope this information helps. Have a great day!