FragranceXReviews of fragrancex.com

Response from FragranceXNov 14, 2024

Hi Lib, We’re sorry to hear about your experience. We assure you all our products are 100% authentic. It’s concerning to hear about the batch codes and product condition—please contact our customer service team so we can investigate and make this right for you. Your satisfaction and trust are important to us.

Response from FragranceXNov 14, 2024

Hi Catherine, We’re truly sorry for your experience. Please know that all our products are 100% authentic and sourced from trusted suppliers. Your feedback is important, and we’d like to investigate your concerns further. Please reach out to our customer service team so we can assist you and resolve this matter. Your satisfaction and trust are our top priorities.

Response from FragranceXNov 14, 2024

Hi Thomas, Thank you for the great feedback! We’re happy to hear you enjoyed an easy and quick shopping experience at great prices. We appreciate your support!

Response from FragranceXNov 14, 2024

Thank you! We’re glad you enjoy our travel-sized colognes and great prices. It’s wonderful to hear they’re a good fit for your travels!

Response from FragranceXNov 14, 2024

Hola Johnny, Lamento mucho la situación con tu pedido. Permíteme revisar tu caso para asegurarnos de que se procese tu reembolso de manera adecuada. Por favor, comunícate con nuestro equipo de atención al cliente con tu número de orden 65903296, para que podamos darle seguimiento de manera prioritaria. Tu satisfacción es muy importante para nosotros y estamos aquí para ayudarte con esta situación lo más rápido posible.

Response from FragranceXNov 14, 2024

Hi Eric, We’re very sorry to hear about your experience. All of our products are 100% authentic and sourced from trusted suppliers. We take quality concerns seriously, and it’s disappointing to know the items you received did not meet expectations. We’re committed to resolving issues like this and ensuring our customers feel valued. Please contact our customer service team directly and reference this review so we can address your issues thoroughly and provide a solution. Thank you for sharing your feedback.

Response from FragranceXNov 14, 2024

We’re truly sorry to hear about your experience. We take the security of our shipments very seriously and double-check the weight before they leave our facility. It’s concerning that your package may have been tampered with during transit. We work closely with our shipping partners to prevent such incidents and would like to further investigate this for you. Please reach out to us with your details, referencing this review, so we can assist you promptly. Your trust and satisfaction are our top priorities.

Response from FragranceXNov 14, 2024

Hola Karla, ¡Gracias por tu confianza y por darnos la oportunidad de sorprenderte! Nos alegra mucho que estés satisfecho con nuestros perfumes y que continúes comprando con nosotros. Seguiremos trabajando para ofrecerte siempre lo mejor. ¡Gracias por tu apoyo!