Mike T.
Fragrancex missed the mark!!!
When I received my items two of the items were damaged/ broken. I contacted the customer service department, which they instructed me to send photos of the damaged items, which I did. They requested a 4th set of photos , which I refused to send. I am a very busy individual. I don’t have the time ,nor the energy to go back and forth sending photos of the items that were damaged upon arrival.( which clearly shows in the 1st three sets of photos sent) After numerous emails exchanges customers service sent me a email stating they were going to give a full refund on one of the items and a partial refund on the second. At that point I didn’t care if they gave me a refund or not. With that being said, I am highly disappointed in the service I received.
Response from FragranceXOct 14, 2024
Thank you for your review, and we sincerely apologize for the inconvenience you’ve experienced. Please reach out to us at [email protected] with your order number and reference this review—we’ll be more than happy to assist and resolve this issue. Thank you for your patience and understanding.