FragranceXReviews of fragrancex.com

Response from FragranceXDec 19, 2025

Hello Jose, Thank you for your recent order with FragranceX.com! We noticed your 1-star review and want to sincerely apologize for any frustration or inconvenience you may have experienced. We truly value your feedback and want to make sure your concerns are addressed. As per tracking, your order was shipped from our warehouse on 12/13/2025 and is set to be delivered today. We kindly ask for your patience as it arrives. Please remember that you can always reach out to us directly via phone, chat, or email if you have any questions or need assistance. We are here to help and ensure your experience with FragranceX.com is a positive one. Thank you for giving us the opportunity to make this right, and we hope to serve you better in the future.

Response from FragranceXDec 18, 2025

Hello Mandy! We are very sorry to hear how this experience made you feel, and we sincerely apologize for any frustration caused. At FragranceX, clear communication is very important to us, and we regret that this did not come across as expected. 📦 After reviewing your order, we can confirm that we did receive your email and responded on 12/11 with tracking updates. Unfortunately, our reply was rejected because the mailbox showed as full. When checking the tracking details, we also see that your order was successfully delivered on 12/18/2025. If you have any further questions or need additional assistance, please feel free to contact us again and we will be happy to help. We hope you enjoy your purchase, and we wish you happy holidays from all of us at FragranceX!

Response from FragranceXDec 16, 2025

Hola Sergio! Gracias por tomarte el tiempo de compartir tu experiencia y por tu comprensión durante el proceso de entrega. Lamentamos la demora inicial y apreciamos mucho tu paciencia mientras trabajábamos en tu pedido con FragranceX. 📦 Nos alegra saber que finalmente recibiste tu producto en perfectas condiciones y que la calidad cumplió con tus expectativas. Para FragranceX, brindar una atención clara y acompañarte durante todo el proceso es muy importante. Agradecemos sinceramente tu confianza y será un placer volver a atenderte en tu próxima compra. ¡Gracias por elegir FragranceX!

Response from FragranceXDec 15, 2025

Hi Bach! We are very sorry to hear about your experience with FragranceX.com 🚚 We want to reassure you that all items we ship are 100 percent authentic and always sent to our clients brand new exactly as received from the manufacturer. We never refill bottles or sell used products. We also see that you already contacted us by email and a ticket was opened where an agent is assisting you with the issue you reported, which was that 1 out of 3 items arrived damaged. We want to clarify that we take all proper measures to pack every item securely. However, we are unable to control how the carrier handles the package while it is in transit. A full resolution will be provided to you very soon by email. Thank you for giving FragranceX.com the chance to assist you!

Response from FragranceXDec 13, 2025

Hi Lee! Thank you for sharing your thoughts with us. At FragranceX.com we understand your concern about pricing 💼 and we always work to keep our fragrances as affordable as possible while maintaining authenticity and quality. We appreciate you taking the time to leave your feedback. Thank you again for reviewing us!

Response from FragranceXDec 13, 2025

Hi Toshiba! Thank you for taking the time to share your experience with us. At FragranceX.com we are very sorry to hear how you feel about the performance of the fragrances you received. We only sell authentic brand name products which is why we have become a reputable online fragrance store since 2001, but we understand how disappointing it can be when a scent does not meet your expectations. Regarding customs fees, these charges are imposed by the customs office in the destination country and must be followed according to local laws and regulations. In our Shipping section we provide clear information about duties and taxes so customers know what to expect based on their location. If you are not satisfied with your order, please feel free to email us at [email protected] so we can assist you with the return process. Thank you again for sharing your feedback.

Response from FragranceXDec 10, 2025

Hi Lisa, Thank you for taking the time to share your experience with FragranceX.com 😔 We are truly sorry for the frustration this situation has caused. Our team did open a full investigation with the carrier, and it was confirmed by DPD that the parcel was reported as delivered to the correct location based on the delivery image and the GPS coordinates that matched the place where the package was scanned as delivered. We understand your concern regarding the tracking note mentioning a neighbour. For this reason, we requested DPD to review all available evidence. Unfortunately, after completing their internal process, the claim was denied by the carrier, and no further action was approved on their side. We know this is not the outcome you were hoping for, and we sincerely apologize for the inconvenience this has caused during an already stressful time. Please be assured that our team followed every step required in the investigation with DPD, and we remain available if you need any additional clarification. Thank you again for your feedback!

Response from FragranceXDec 6, 2025

Hello Jennifer! Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointment with your recent purchase from FragranceX. Please rest assured that FragranceX does not sell knockoffs or imitations. All of our products are 100% authentic, which is one of the reasons we have been a leading online fragrance outlet since 2001. We see that our team has already replied to the email you sent regarding this concern and provided the return instructions. If you need any additional assistance, please feel free to contact us again at [email protected] and we will be happy to help! Thank you for giving us the opportunity to assist you!