FragranceShop.comReviews of fragranceshop.com

They really deserve no stars. Ordered 2 Bottles of Poison- one Hypnotic and the other Poison. After having one of my cards refused the bank contacted me re- possible fraud. Checked again with this company whether the perfume was real and they ensured me it was. Alas the perfume arrives without the usual cellophane wrapping. The hypnotic poison has a cheap handmade package. They are obviously not genuine perfume and I have asked for the real perfume or a refund. If I do not get a reply then I will take this further.

I paid for express delivery and over 2 weeks later I am still waiting for the item. I was asked to give them 72 hours to investigate. After 72 hours I was told to wait a further 72 hours to investigate. so.... after the 2nd 72 hours of waiting I phoned. A RUDE girl said as I didn't actually speak with her, she needs to do an investigation!! I told her I re bought the gift as it was a birthday present and the birthday has been and gone. I do not require the item as I had to go out and re buy it. All I want is my money back, NOT another investigation. She said she still needs to investigate why I never received the item. Like I now care, just give me my money. Still waiting!!

I recently purchased a bottle of purfume from this store which I ordered and to my disbelief i was faced with the most disgusting and unprofessional manner from a “known brand” I would ever thought to happen. The order went through and money taken out of my account. No order confirmation email about my order so I had to email the company myself to express that I had no confirmation about my order. For them to email me back saying that the payment had been cancelled and not gone through. Then a second email saying that it was a technical issue so which one was it? I emailed back with proof that the money had been taken from my account. They said that a refund will be refunded to me but no refun has been processed they were so unprofessional unhelpful and will not be shopping with them again.

I purchased some fragrance and after waiting over a week (standard delivery is supposed to be 3-5 days) I received an email from the delivery company saying the parcel was damaged and being returned. I contacted fragrance shop and after a few days was told another would be delivered in 48 hours, this didn't arrive. I replied again and had no response whatsoever and after waiting a week from when I was told it would be resent I gave up and called requesting a refund which takes 3-5 days! Im now on 6 days and after calling today have been told it's not been authorised and I will have to wait another 3-5 days. I would never use fragrance shop again and have had no apology whatsoever, personally I wouldn't even given one star if there was an option. This has been ongoing and in the forth week and nothing to show for it!

Perfume came opened seal broken don’t trust perfume is tampered

I placed an order with this unscrupulous company on May 25 2018, and later received an e-mail from them, stating that it was inexplicably cancelled "due to a billing address error." Thinking the order was cancelled, I placed a second order the following day, May 26, 2018. The company charged my card twice and shipped both orders, despite the e-mail from them stating that the first order had been cancelled, and the "order status" on their website for this order denoting "cancelled." For some reason, I only received the first package on May 31, 2018, which I promptly returned, expecting a refund. The second package, and the actual order I expected to receive, has yet to arrive to date. I have been strung along at every turn with this trifling company in my attempts to either obtain a refund or a replacement package. Their Customer Service number is left unanswered for hours and voicemails and order inquiries that I've made have gone unanswered. Further hampering matters is the fact that the UPS has found it difficult to contact the company, having also left voicemails concerning processing a claim for the lost package. After 30 days had passed without resolution, I contested the charge with my issuing bank and had the fraudulent charges refunded. Save your money and purchase from a reputable business that'll answer the phone when you call and actually care to ensure that you receive product that you paid for.

Ordered over £100 worth of perfume online, and got it for a decent price. Read all the negative reviews but still went for it. Communication excellent. Delivery excellent and product excellent. Definitely recommend.

Decent prices but do not pay their cashback balances. I have been waiting for 11 months for a meagre £5.