FragranceShop.comShop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop
FragranceShop.com (fragranceshop.com) has 770 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Lance Z.
Quality products at great prices!
Response from FragranceShop.comMay 26, 2026
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
DJ Rock C.
Came leaking. Had to order new containers on Amazon.
Response from FragranceShop.comMay 26, 2026
We are sorry to hear that your item arrived leaking. This is certainly not the experience we want for our customers. Please contact our customer service team with your order details and photos of the issue so we can review the matter and assist you further.
Val C.
Received cream in May 2026, the month it EXPIRES!
Response from FragranceShop.comMay 23, 2026
We apologize for any concern regarding the perfumed body lotion you received. We understand your concern about the remaining shelf life of the product; however, after checking our current inventory, we did not find an expiration date printed on any of the lotions. All products we sell are fresh and sourced through trusted suppliers. As stated in our return policy, you may return the item for a refund. Please contact our customer service team with your order details, and we will be happy to assist you with the return process.
Consumer
A week ago I bought a 120ml bottle of Al Haramain Amber Oud Gold Edition. The website seemed legitimate, so I decided to buy it. When the perfume arrived and I opened the box, it had a strong, strange smell, like new Chinese plastic. I thought it couldn't be anything unusual, but then I noticed that the spray nozzle wasn't straight, and the gold metal plate on the front wasn't properly fitted. The scent of the perfume is the same, but it doesn't last as long as it should. I bought a decant of the same perfume, and it doesn't smell the same; there's a slight difference. So, after reading mostly negative reviews on the website, I've come to the conclusion that they sell counterfeit and expired products. I don't expect a refund or anything since I'm from Australia, and returning products is a hassle. I just had a bad experience buying from this website and won't be buying from them again.
Response from FragranceShop.comMay 23, 2026
Based on the information provided in your review, we were unable to locate an order in our system. All products sold by FragranceShop.com are authentic and purchased from authorized distributors and trusted suppliers. We take claims of this nature seriously and would be happy to review this further. Please contact our customer service team with your order number, email address, or any additional purchase details so we can verify the order and assist you accordingly.
VN
Low prices, fast delivery, below expectations perfume. Does not last and fades away too fast.
Response from FragranceShop.comMay 23, 2026
Thank you for your feedback. We are glad to hear you were satisfied with our pricing and delivery speed, but we are sorry the fragrance did not meet your expectations. Please note that scent performance can vary based on skin type, environment, and individual body chemistry. If you would like us to review your order further, please contact our customer service team with your order details, and we will be happy to assist.
Mitch
Love this website. My go to site for frags. Packed well and arrives within a week always! Best prices out there!
Response from FragranceShop.comMay 23, 2026
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Brian M.
Great price on a great cologne.
Response from FragranceShop.comMay 23, 2026
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Brian H.
Timely, and absolutely no problems what so ever. Have now ordered numerous times from them and they are hands on trustworthy! Can't beat their price either!
Response from FragranceShop.comMay 20, 2026
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
