FragranceShop.comReviews of fragranceshop.com

Response from FragranceShop.comJun 4, 2026

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Response from FragranceShop.comJun 4, 2026

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Response from FragranceShop.comMay 31, 2026

Thank you for your feedback. We apologize for the frustration regarding your delivery. We have tried to look up your order under your name but cannot locate it, so we have requested more details from you via Trustpilot. To clarify, as stated on our Shipping Information Page (https://www.fragranceshop.com/shipping-information/), our Express Shipping is not an overnight service; it takes 2–5 business days (excluding weekends and holidays), compared to 5–10 days for standard. However, if your order sat unprocessed or missed that 2–5 day window, we want to make it right. Please reply to our Trustpilot message or contact our customer service team directly with your order number so we can look into this immediately.

Response from FragranceShop.comMay 29, 2026

Thank you for bringing this to our attention. We take feedback like this very seriously, but after checking our system, we cannot find any orders or email correspondence under your name (Adrian). We have just sent you an email through Trustpilot to request more information so we can look into this immediately. We want to make sure this is fully investigated and resolved for you

Response from FragranceShop.comMay 29, 2026

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Response from FragranceShop.comMay 29, 2026

Thank you for your feedback. However, it looks like this review might have been left for the wrong business. We only sell perfumes, so this doesn't seem related to our products at all! If you did purchase a fragrance from us and have a question about your order, please feel free to reach out to our customer service team directly so we can look into it for you.

Response from FragranceShop.comMay 29, 2026

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Response from FragranceShop.comMay 29, 2026

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future