FragranceShop.comShop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop
FragranceShop.com (fragranceshop.com) has 770 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Shannon H.
Although the delivery service was not the best for my items. I'm not mad with Fragrance Shop about it. The pricing was great, and their fragrance oils are REALLY good.
Response from FragranceShop.comAug 25, 2026
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Bill & B.
arrived earlier than expected. Availability of product.
Response from FragranceShop.comAug 25, 2026
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Steven W.
Excellent. Just as described.
Response from FragranceShop.comAug 25, 2026
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Cleo M.
I have just recieved a empty box. No perfume. What the hell. What company does not send your perfume. No reply from customer service. Im using clear pay so I am stuck paying for a perfume I haven't recieved . I thought the frangerence shop was a trust worthy company. Reading the reviews its sounds like this a common thing that they send out empty boxes with no perfume inside. Steer clear. Cleo mills
Response from FragranceShop.comAug 28, 2026
We are so sorry to hear about this, but it looks like there has been a mix-up. We do not offer or accept Clearpay as a payment method at FragranceShop.com. You have left this review for FragranceShop.com (based in NJ, USA), but it appears your purchase was made with The Fragrance Shop in the UK (thefragranceshop.co.uk)—we are entirely separate companies. Please repost your review on their official Trustpilot page (https://www.trustpilot.com/review/www.thefragranceshop.co.uk) so their UK customer service team can locate your account and assist you right away.
Joshua K.
The package arrived empty, the company did not respond to my request for 2 days. When they did respond they told me they would need 10 days for a UPS Investigation - I responded that that the package had been shipped by another carrier and received no response. I waited 12 days and reached out 2 more times with no response. Will be calling credit card to dispute charge. Terrible customer service.
Response from FragranceShop.comAug 7, 2026
We investigate all missing product claims with full security checks. Our warehouse footage confirms the item was packed, and carrier delivery logs confirm the package arrived at full weight. We apologize for the delay during our investigation. All video proof and carrier documentation will be provided to your credit card company to resolve the dispute.
ali K.
Fast shipment and authentic products. Prices were good as well.
Response from FragranceShop.comAug 7, 2026
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Nelson
Order processing was easy. Prices posted were accurate and product was delivered in well protected package. Thank you
Response from FragranceShop.comAug 7, 2026
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
JOHN FLETCHER I.
Still haven’t received product 2 1/2 weeks after stating it should be delivered. Cannot get a response to emails with either Fragranceshop or DHL delivery service.
Response from FragranceShop.comAug 7, 2026
Thank you for your feedback. we are unable to locate any account or order matching the name John Fletcher II. Should this purchase have been completed under a different name or email address, please submit your order details via our contact portal at https://www.fragranceshop.com/contact-us/. Our customer care team will gladly investigate the tracking status for you.
