Fragrance OutletReviews of fragranceoutlet.com

The customer service rep was so helpful, patient and knowledgeable about the various items.

Good price and delivery.

It was a pleasant experience.....hope to be back soon.

Associate was very friendly and helpful. Had a great experience on my last visit.

The sales lady was very annoying. We knew what we wanted but there was a sale of buy one get one 30 or 50% off. She was pushing us to get another bottle of perfume. She kept following us, telling us she can pick a scent for us. That she would know better than us of what scent we would like. She doesn’t know us, never mind what we would like! We decided to get just the one. I asked her about a different discount if I was a member while she was ringing us up and she ignored me and talked about something else. I asked her again and she she, “No, no other” So we paid full price. We left and I checked the app and sure enough there was a discount we could have gotten. We went back and asked her to adjust the price. She did do it but she commented about how it was “only a couple of dollars”. It was $10.00. I told her $10 in my pocket is better than in the company’s pocket. Even her co-worker agreed with us. I’m pretty sure I will not be shopping there anymore

Perfecto buen servicio

Had fragrance I wanted and was a bit discounted Service was good too

*This is regarding a freestanding store in Canton, GA. Not the online store.* I went out on a limb with a two perfumes for my wife and one didn’t go over as well as I’d hoped. I thought I was OK though, because I had kept the package fully sealed and got a tester for her to smell before she opened it. When I asked if I could return it, I was told by the employee as long as the package was sealed, I could bring it back. However, when I went to do so days later, I was told the stores only accept exchanges, even though nothing in the store or on the receipt says NO RETURNS. This employee just told me that “Exchange Policy” being posted is essentially the same as saying “No Returns.” I was obviously frustrated, but kept it professional. When I pointed out there’s nothing that said returns weren’t available and that the employee I’d spoken with hadn’t told me as such (and IMO, was very cagey about explaining their “exchange” policy when I was a buyer), he told me that across their 500 stores they never have any confusion about this. I just found the interaction to be rude and unprofessional without any provocation to warrant it. I ended up getting store credit, which I reckon I have to use even though I’d rather not spend another dollar with that store. So just beware that the online shop may take returns but the freestanding stores aren’t clear about this. Save yourself the trouble and spend the extra bucks to buy this at a store that will offer a better customer experience, especially if you’re in Canton, GA.