Fragrance OutletFounded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Cassidy B.
Perfumes were great. Employees were rude. Down talking to us. Not a great look or feel
Response from Fragrance OutletOct 23, 2026
Thank you for your feedback. We are glad our scents pleased you, but we will retrain our team to ensure our guests are always treated with respect. Fragrance Outlet Customer Service Team
Valued C.
Staff is not accommodating. Needs to improve customer service
Response from Fragrance OutletOct 23, 2026
Thank you for your feedback. We will retrain our team to ensure we provide better assistance in the future. Fragrance Outlet Customer Service Team
Carla M.
Me gusta la atención
Response from Fragrance OutletOct 23, 2026
Thank you for your feedback. Fragrance Outlet Customer Service Team
Vicki
The sales lady was very nice, but did not tell me of the $5.00 discount and when my friend saw the sign, she said I was already rung up and she couldn't give me the discount. Other than that I am enjoying my purchase.
Response from Fragrance OutletOct 23, 2026
Thank you for your feedback. We’re glad you’re enjoying your purchase but apologize for the missed promotional savings. We’ll review our checkout procedures to help prevent this from happening again. Fragrance Outlet Customer Service Team
Rj
Website glitches
Response from Fragrance OutletOct 8, 2026
Thank you for your feedback. We’re sorry you experienced issues with our website. We’re working to improve its performance and provide a smoother experience for our customers. If you need assistance contact us at [email protected]. We appreciate your patience and understanding. Fragrance Outlet Customer Service Team
Raul R.
Mi pedido fue cancelado
Response from Fragrance OutletOct 8, 2026
For your protection, our fraud detection system flagged and cancelled your order. A full refund has been issued. If you’re still interested in the item, you’re welcome to place a new order. Please ensure all billing, shipping, email, and payment information is accurate. You may also choose a different payment method. We apologize for the inconvenience and appreciate your understanding. Fragrance Outlet Customer Service Team
Victor T.
it was good just a lil slow on comfirming
Response from Fragrance OutletOct 8, 2026
Thank you for your recent feedback. Please note that orders are shipped within 1-2 business days of being received and estimated to be delivered within 3-5 business days. Weekends and holidays are not included. Based on our records your order was delivered within our expected delivery window. We hope you are enjoying your fragrances. If you need any more assistance please contact us at [email protected]. Fragrance Outlet Customer Service Team
Igor A.
Selection is good, but pricing is rigged. Being the gray market fragrance shop they raise prices to Sephora and higher and then offer BYGO30% and 50% off, You still end up paying higher for the gray market products like than anywhere online and may be just slightly less than Sephora and Ulta which are authorized dealers with great return policies
Response from Fragrance OutletOct 8, 2026
hank you for your feedback. We understand your concerns about our pricing and promotions and appreciate you bringing them to our attention. We’ll review our pricing and promotional strategies to ensure they remain clear, fair, and competitive. Fragrance Outlet Customer Service Team
