FragilepakReviews of fragilepak.com

Late. No Call no show. Can5 get them to answer phone. Emailed 3 times. So much incompetence..

This has got to be the worst shipping company on the planet. I ordered a range from an online seller on 4/1. It was backordered due to supply issues. It finally shipped on 7/15. Repeated emails requesting status updates were not responded to until September. The range was finally delivered on 10/28. There was some damage to the upper portion of the box but no visible damage. Once completely unboxed there were some issues with the bottom baking drawer. A service tech was sent out on 11/9 and determine at some point the range had been dropped. I am currently trying to schedule a replacement. If you have a choice do not ever use FragilePak.

I read all the other reviews, but I thought that I would add mine. Our delivery was done in good time, and was damage free. The final delivery men were courteous and very polite. I would work with them again.

They are horrible, I would avoid them as a Freight forwarder at all costs. Especially if your customers are in a rural area. I live in South Georgia 20 minutes off I75 and right off US280, they rescheduled numerous times, each time at the last minute, and require you rebook one week out. To the point that after holding on to my Washer, I had it picked up myself, 145 miles each way. Even then despite giving them updates on my progress toward the warehouse, it took them 30 minutes to locate it.

Reading some other reviews I guess I got lucky - they at least delivered furniture to my house. They were paid for white glove service but left the disassembled couch in our leaving room. The driver yelled at me and said they were only paid for 15 minutes of assembly time and that I need to sign for delivery. Of course I didn't sign. They screwed on 3 out of 10 legs and left, leaving parts, cushions and packaging materials all over the living room floor. So much for white glove. Ended up being offered a credit for white glove from the manufacturer to do the assembly ourselves.

Ordered a $1200 generator from Military Exchange. Rec'd an email yesterday stating that my delivery window was between 7-9AM EST (should've been a 4 hour window) today and that someone will call 30 minutes prior to delivery. Also stated that they will deliver to the first dry location in the front door or garage and required a signature. No call at all. I just happened to take a break from work and look outside at the pouring rain and noticed a large box in my drive. It was the generator. Had no idea how long it was outside. No one called, no one knocked or rang a doorbell. And no one ever signed for it. They also delivered a tool chest to me last summer that turned out to be damaged when the box was opened. The Exchange needs to select a new contractor for their shipping.

This company is garbage! They are never on time with their delivery and they are terrible at communicating. Worse shipping company I have dealt with.

I wish I could give zero stars! Horrible customer service…they take almost 1 hour to answer your call. Delivery missing pieces, they do no respond their emails. Horrible horrible horrible