FragilepakReviews of fragilepak.com

They take way too long to deliver. I will not buy anything from a company that uses them to ship ever again.

I ordered a stove 3 months ago and it has been sitting in a FragilePak warehouse in Indiana for two months. When I saw FragilePak as the shipper, despite the website listing another shipment company, I called and tried to stop the order but they wouldn't cancel the shipment and insisted it would be fine and the delivery would be within in two weeks. As I feared,the stove went into the black hole of FragilePak and has not come out. This company previously lost a table I ordered and took 4 months to admit it, continually telling me it was because people are sick and I should be understanding. 4 months. I had to go through my credit card company for a refund and will have to again for the stove. They should be shut down.

I’d rate them -5 Stars if I could. We ordered a swing set and had set up a delivery date. They missed the delivery date with no call, email or explanation of why. Rescheduled and missed again with the same thing of no contact. We had this go on for 4 months. I had spoken to several employees and “managers” (which I may add takes WAY too long to even get ahold of someone) until they told me they don’t ship items until they have several deliveries in your area. I live in the middle of no where and paid well over $1,000 for the order so I think that is the most absurd thing! They then proceeded to tell me that I could go to the warehouse where my order was (which was about an hour and a half from me) and pick it up myself but I would have to pay for them to help load it onto my trailer for me. I canceled the order, made them return it and will cancel any future orders I find out they are handling on the spot. Never again!!!

If I could give them zero stars I would. I have emailed and called 10 times with no answer. We have been waiting for our fridge for over two months.

Everything everyone else said is true. The best advice is that if you see something is being delivered by this company, cancel the order. Their systems don't work, you can't get a response if you call them, and even the email they give you to submit "questions" comes back as undeliverable. Terrible company but the big box stores that deal with them (in my case Crate and Barrel) don't care.

Good luck getting ahold of them for question on your delivery and their tracking sucks and is never updated correctly, Save yourself the frustration and drive across the country yourself to get your package.

They have had my chair since 1/7/22 now 2/8/2022 they have missed two delivery dates with no calls or reasons. Now have a 2/16/22 date scheduled I have spent three hours on hold over 5 phone calls plus three email inquiries. Absolute worse customer service they don’t know and they sure don’t care

I was told my window was from 10:00-2:00 took the day off from work, lost $205 of pay no show at 2:00 so i called Missouri office.To make it short didn't show up till 5:40 Unacceptable.... Oh and no phone call from the driver team.