FragilepakReviews of fragilepak.com

Absolutely worthless organization that is incompetent and not worthy of your business. Their customer service DOES NOT EXIST! Beware of using this inept company.

Horrible. Need I say more? No communication. Lies about delivery dates and missed delivery windows (i.e. truck breaking down, etc). the delivery drivers just left my house and nearly tore all the power lines from the pole just trying to get into the driveway. They were also supposed to call 30 minutes before delivery and never did. They also never called yesterday to tell me they wouldn't be delivering. Terrible! Never use them.

This company is not dependable. If you own a business I would look elsewhere for sure. I ordered two over size products from the military exchange service that were shipped with FragilePak. The first came almost as detailed in my delivery notice. Although the 4 hour delivery window is quite antiquated considering today’s technology. The delivery notice read that I would receive a call 30 minutes prior to delivery from 12-4 pm. I received a text in broken English and text talk at 3:38 pm and the team arrived at 4:12 pm. For my second delivery (same order) I had the same details. I had family in town so I planned the day close to the house so I could be back within the 30 minutes mentioned. At 4:30, 30 minutes beyond the antiquated 4 hour window, I began calling to see where my order was. I finally got an answer that a delivery was attempted and returned due to no answer. No answer at the door is what they meant. The problems is that FragilePak did not care enough to ensure their deliver team followed instructions provided to the customer. Had someone called or even text talk texted I wouldn’t be writing this the way I am. I received no communication other than an automated do not reply text the morning of scheduled delivery. The company could not verify that the team attempted to call with the 30 minute courtesy call. There was no call. Their solution was to reschedule at their convenience 10 days from the date they failed a customer. I have yet to contact the customer service from the retailer for their input. So my advice is … If you own a business and are considering using FragilePak do yourself, your customer support team, and your customer a huge favor and use another company. I know the significance of up to date methods and timely service & response for business. This experience was unnecessary and this review could have been avoided with a simple phone call that the company themselves promised.

BE FOREWARNED! Don't ever use them. They delivered my stove from Applainces Connection in June. It was damaged. So I ordered a new stove and Fragilepak delivered the replacement stove on July 23rd and picked up my replacement stove. Appliances connection is STILL waiting to hear confirmation that they have infact picked up may damaged stove. I am out of pocket $1700. Fragilepak continues to call and leave messages as to when they should pick up my stove. THEY ALREADY DID!!! DON"T EVER USE THEM. Now I have to contact my Attorney Generals office to deal with Fragilepak. I also blame Appliances Connection for NOT being accoutable for this mess.

DO NOT USE Fragilepak . The company states damage free deliveries...my very expensive order was damaged and was never delivered. I received a phone call, on the original delivery date, from the truck driver stating he doesn't know what happened to my order. I had to call Fragilepak (which is another huge issue), just to find out my order has been damaged. It took me calling the company to get the process rolling. I agreed to have my order shipped with the opportunity to refuse it if the damage was bad because of the lack of information about the damage. I expected Fragilepak would try to accommodate me since they were at fault, but no, Fragilepak could not ship it out for another month. Well today was my second delivery date and I just got a call stating the truck was broken down and was unable to deliver my package again...... I dont know what is going on with this company. The other issue is trying to contact Fragilepak. I have literally spent hours on hold and hours waiting for a call back. I also emailed them which took days to get a response with no actual answers or solutions. Their customer service is atrocious

The Worst Company ever and I still haven’t received all my shipment and No one answering the emails or the phone…It’s been a complete disaster from the beginning and I am so dissatisfied with this bogus company

Is it possible to leave negative stars? This is the absolutely WORST shipping company in the world. This is the second time I have had the MISERABLE experience of dealing with them. This go around they failed to show up two different times!!! They set today as a delivery date without ever communicating with me. I had to change my plans and sit around waiting for them, but for the second time in a row they didn't show up!!!!! No call, no anything! This was a delivery of an order from Costco. I am shocked Costco would do business with a company with such horrible service and such a despicable reputation.

Is the very example of what a and fragile company shouldn’t be! I purchase a refrigerator on June 30th fragilepak was the delivery company. 2 weeks later I started receiving text messages that I need to schedule a delivery date when my refrigerator was still being moved by this company to different locations to be processed. When I called based on the messages that I was receiving from them, I was giving that information and couldn’t schedule a delivery . This went on for 4 days that I took off from work to received the delivery of the refrigerator. I was not compensated nor was the customer’s service competent. I had to wait on hold for an hour for each call before you were able to talk to one of their customer’s service representatives. Once you finally reached one they would tell you anything to get you off the phone. Whenever I asked to speak to a Supervisor, I was told that one would call me back, because they weren’t available. One never called me back. I went through hell with this company. I hope I never end up having to deal with them for any delivery of an appliance ever again in life.