FragilepakReviews of fragilepak.com

Very slow delivery and when it finally arrived , it was the wrong package . Never again

The absolute worse company I ever delt with. They never answer the phone and it takes hours for them to call you back. delivery scheduled last week between 12noon and 4pm. Waited all day for them to deliver. They never showed up or called At 3pm, I get a text that due to unforeseen circumstances, the delivery is cancelled. I later learned from the company I ordered from, that the carrier broke my granite counter top. Way to go . Its a good thing they are called Fragilepak:" After numerous calls to the company I ordered from in Canada and fragilePak, I was able to get a new delivery date of 6/6/22 between 10am and 2pm. Once again I waited all morning and afternoon. At 3pm, I finally called FragilePak and was told that my furniture was not on the truck because it didn't fit. Are you F**king kidding me/ How about a courtesy phone call, letting me know what happened. What a disgrace of a company. I hope everyone stops using them. They don't deserve to be in business. They should change their name from FRAGILEPAK to WESCREWYOUOVER Update.. After waiting for many weeks, my 8pc Bar unit was finally delivered. Guess what???? Yup they once again managed to damage one of the pieces and now the piece is on backorder. I am furious. I can't have it installed until I receive the replacement piece. This company really sucks. I love how after I posted the negative review, they now want to help. Too little too late. There is nothing they can do because thanks to them damaging one of the pieces, it's on backorder from the company I ordered from. Want to at least make things right... How about refunding me the " White Glove" delivery fee your company charged me

If there was a negative star rating I would use it ... as everyone else has said DO NOT USE THIS COMPANY, going on week 7 waiting for patio furniture stuck in their Indianapolis warehouse and the response from them " it will ship when it ships, we're backed up" The reps give you different answers and lie .. I also emailed management using Linked , trying to get ANYONE WHO GIVES A CRAP, but NOONE does , I hope they just go out of business and go away, canceling my order today !

As others have said, if a negative score was an option, that's where I'd start and work down. I've literally been waiting for a shipment for weeks. I reach out to Fragilepak , no answer, no email response, no phone call return, nothing. I reach out to the shipper and they direct me back to fragilepak. I have an item sitting 160 miles away now for the 10th day in a row. Interestingly it traveled 1,000 miles in 2 days. Yet, there it is, sitting. No response at all. Terrible customer service, obviously terrible logistics. Any company looking to use Fragile Pak to ship your goods to your customers: DO NOT DO IT. Unless you want every customer to hate you, do not use Fragile Pak ever. I wouldn't hire them to ship a box of facial tissues across the street much less furniture across the country. It's a sham. RUN AWAY DO NOT USE. note to FragilePak; try answering your phone and your emails. Unless it's because you have no clue.

This is simply the worst company in the country. I ordered a range from Appliances Connection. Fragilepak took delivery of the range on February 5th. There was an error in the shipping address which I requested a change to 10 minutes after the order was placed, weeks before it was picked up by Fragilepak. Where did the range end up? Montana, so they say. Where is it supposed to go? Arizona. It has been over 3 months and I call every day. Of course I get the run around and no one knows anything. Managers refuse to take my call. I have resorted to reaching out on LinkedIn to connect with execs to get this resolved. No luck. I have filed complaints with State Attorney General's offices in Colorado and Nevada (where there offices are at). I have also lodged a complaint with the BBB. Where is my range? No idea and they and Appliances Connection don't seem to care. $4000 down the drain? Certainly this is fraud or theft. Who wants to go in on a class action lawsuit?

If I could leave a score of 0 I would. This is the worst company ever. They only deliver on certain days, and they never get back to you. They have had my chair for more than a month!!!

FragilePak has been awful to work with. I ordered a couch from Crate & Barrel in September. The couch final shipped from their warehouse end of March as it said. They gave us 2-4 weeks for delivery. I received tracking information, but it has never updated. The delivery time was sent for April 22-28 and would receive a link when available. I have yet to receive a link to schedule. I have tried to contact FragilePak via phone and email and never get anywhere. All of my emails have gone unanswered. I have to use Crate and Barrel Representatives to get anyway and they have contacted them directly. I'm praying my couch isn't lost as I still haven't received an update. I will never use this company again.

We ordered furniture from the military base here in town and they chose fragilepak to deliver we were supposed to sign for the delivery we were supposed to be called the morning of delivery neither of that happened both pieces of furniture which for motion recliner loveseat and couch were dumped in our driveway standing on it ends the loveseat and couch the frames are broke on the ends they were sitting on I have tried for seven days now to get this stuff picked up and out of my living room stall after stall after stall you can’t reach anybody via email or the phone never ever well I use this company nor refer this company to anybody