Florida Power & Light Company (FPL)Reviews of fpl.com

This has to be the worst run company in the state of Florida. I have a tree that was hit by lightning laying on the line that goes from the pole to the house. It's been sparking for the last 8 hours. Reported twice to FPL. They have no idea when someone would be able to help. And I finally got a person in India on the phone he was absolutely no help. God forbid Florida gets a hurricane because we are finished. 9

I have unenrolled online for budget bill many months and they never unenrolled me. It took a while for me to realize I was still enrolled because I knew I unenrolled so I wasn’t looking for that. I had to call and talk to someone for thirty minutes and they had to unenroll me. Of course then I owed a balance whereas when I unenrolled I timed it so there was no deferred balance. I then asked how I could get the $150 credit for putting in a new air conditioner that meets their energy efficient requirements and they said I had to go through one of their companies, but I already had to do an emergency replacement because ours froze up. They wouldn’t provide a list of their covered people but sent me to a search that I couldn’t get past because supposedly the one we used wasn’t on it. I don’t trust the company at all to do what they are supposed to do.

My advice to everyone is to stay away from FPL Stress Free SCAMS!! They are anything but Stress free. I made the mistake of buying one their Stress free A/C systems 2 years ago and for the last 4 months my A/C has gone down every month and every time the A/C repair company comes out and they say it is something different every time. I’m paying thousands of dollars for a so called Stress Free A/C. First time out they said the system was just a little low on coolant. Second time it needs a new lineset ( there’s a few thousand dollars). Then third time it’s over charged with coolant they said. And none of the technicians knew that our thermostat has a recharge function when recharging the coolant. So now we’re in to the 4 month of this nightmare of an issue. This time they say the fan on the outside unit is bad. So they have to order a new fan from the manufacturer which of course is somewhere out of the country supposedly. SO THIS STRESS FREE A/C IS NOT STRESS FREE AND ON TOP OF THE THOUSANDS OF DOLLARS I’M PAYING FLP. I JAD TO PLACE OUR PETS IN BOARDING $$$$TO GET THEM OUT OF THE HEAT. I HAD TO SPEND $$$$ ON PORTABLE A/C UNITS THAT DON’T WORK THAT GOOD. AND TO JUST TOP IT ALL OFF , MY ELECTRIC METER IS DOING LIKE MACH 8. MY ELECTRIC BILL$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ I will copy and paste this post on every social media platform and every community page I can find to warn everyone to stay away from FPL SCAMS!!!

FPL is no longer the company that provided excellent customer service. Barring evidence to the contrary, FPL has decided not to pay overtime to their service crews resulting in homes going without power for much longer than in the past. Last night af 9:46 p.m., hours after the storm, a line came down that took out the power to our home and only our home. FLP outage map confirmed this. We were given a reconnection time of 12:00 a.m.; this time came and went so we called the outage line again for an update. The new time given was 2 a.m.; which came and went, then 3:30 a.m. we finally were able to reach a representative who told us "your ticket is next". Our next call revealed that they had changed the time again until 12 noon today. We were repeatedly told that the "specialized truck" was on its way but upon its arrival at 8 a.m., it was a regular bucket truck. The technician informed us that there was a crew available until 11:30 p.m. the night before but that FPL sent that crew home, leaving us without power through the night. Several more calls revealed that once again, the lie of a "specialized truck" was told to us until we said they were the same old bucket trucks we see all the time. Then it became a "specialized crew". Now though, the lie was that ten other homes were without power - a quick check of their power outage map proved the lie as two other homes had only reported power outages at 7:30 a.m. this morning AND were given a reconnect time of 10:30 a.m.; the other 7 homes were affected by the repair being done and had had power until that point. After pointing this out to the supervisor we requested to speak with, the lie then became that the truck was probably sent out to an emergency like a fire or accident and that was why they waited nearly 12 hours to send out a crew to our home. I asked for evidence that that had happened and after being put on hold, the supervisor came back with the same old lies that they needed a "specialized truck" which then became a "specialized crew" when I stated that regular trucks were on our street doing the repair. It is obvious that not paying overtime to a crew was far more important to the board of FPL than providing good customer service to a paying customer. Shame on FPL.

Worst company I've ever dealt with. No matter how many times I call for my deposit back of approx $500 which they acknowledge they owe me, I can't get the money. No matter what I say they won't send the money. Atrocious!!!

I changed bank accounts and thought I updated my information correctly. (It took all my information and accepted my new bank/account number). The following month, they charged my old bank (which was shut down). I called and talked with customer service and was told that I "probably" filled out the one time payment area. They walked me through deleting (again) my old information and adding my new account. The following month, their system once again tried billing my old account (keep in mind they charge $40 each time). I called and talked with customer support again, and with a manager who basically told me there was noting they could/would do. Now, I cant even pay online as after two times of billing issues, they do not accept online payments and have to use the phone. I had dutifully changed direct billing information with my new bank on several other accounts with zero issues.

It is impossible to open account when you have a freeze on your credit, I mean IMPOSSIBLE. YOU CAN'T TALK TO A HUMAN ANYMORE. I've had so many FPL accounts and now this. Would not take any of the requested ID I tried to upload. Had to unfreeze my credit from all 3 reporting agencies and start over. If I could give zero I would.

We have lived in Sorrento East 11 years. I can't count how many times we lost power. Without power right now. They will blame storm but 300 still have power. 199 don't. They should have reinforced lines but did not or did a sloppy job. FPL is pathetic and should lose their base! We also complained to government officials about this on going problem!!