Florida Power & Light Company (FPL)Reviews of fpl.com

I don't understand how FPL is the only game in town in Miami Florida. I've been trying to get a hold of them for a week now for tree trimming. I wasted time on a call with a rep who told me they would text me a calendar to book the appointment. The text and email just looped me to another page on FPL that talks about tree trimming but does not actually let you take action. The rep could not book the appointment for me when I called. So what exactly am I supposed to do?

I have been paying FPL for about 50 years and they shut me off without notice on Easter Sunday. after they thanked me for paying on time through out COVID 19 and after. I had no Idea what was going on.I am on disability and I need hot water and heat and I was left in the dark for 4 hours. No text except that my electric should be on. I couldn't see it because I was so sick and they did it to me today and they know I can pay. They turned it off for 1 month behind. Ruthless. They also say they did not take a deposit when I thought they did. They won't let you pay ahead of time so they can charge you to turn your electric on, unless you pay by check that you must mail to them. Obviously they are ungrateful for my "on time payments" and my business for 50 years.

FPL cutting people’s electricity for being a week late on payment is WILD… by far the MOST GREEDIEST and CUTTHROAT company I’ve ever dealt with. They should be ashamed of themselves… my $300 is on the way to your Multi Million Dollar company now you SCUMBAGS!

An absolute terrible excuse for a company. I've had service with them for over a year and they randomly just shut my power off and sent my deposit to the wrong address. When I called to ask what the deal was, the AI automated messaging is an absolute incompetent system, but I would expect nothing less from them. I finally got ahold of an outsourced person after 42 minutes, and she finally got my service put back on. Little did I know, she just made a whole new account and I had to pay a deposit again which I didn't know. So when I made my payments, they were wrong and sent back after they were not accepted for a week. So now can I not only pay online, I got returned fees for their stupidity. Just a terrible company and definitely not worth using if you can help it. Unfortunately they're the only company in my area and they know that. But just a terrible, inferior excuse for a company and I wish them nothing but the worst.

First off its almost impossible to talk to a person. The automated system keeps you going in circles even when you hit 0 or ask for a operator it tells you its not a valid selection.I have had 2 accounts for almost 4 years. I have arrangements on 1 of my accounts. This is only the second time ever and have paid those arrangements earlier than due. The other is current and never had so much as a arrangement set up on it or even been a day late.90% of all my payments to them have been 2 weeks early! Now they added a 302 deposit adjustment on my bill due in 2 weeks. If I could pay the 300 I could have paid the 150 bill without the arrangements. I have had power in 7 states and this is the only one I have EVER had issues with. This is a absolutely horrible company and customer service is the worst. They would not even accept smaller payments to make the deposit up. They would only give me a number for a government assistance office to help pay the deposit.

FPL Energy Service Company in Florida are nothing more than empowered thieves. They got me involved in an FPL Budget Billing that I never asked for. This is not a program, this is THEFT! Once you realize your bill is higher than what you consume and call them and cancel this supposed program, they will want to charge you hundreds of dollars over your regular bill. I have applied to stop FPL Budget Billing several times since December 2023 over the phone and online, as well as through the website link. But they still overcharge me too high average monthly amount. The last statement was about $1105 a month. For any reasonably calculated investigation, this is not the annual monthly average. This looks like a fraud. Additionally, on January 18, 2024, FPL charged me two amounts over the phone ($399.46) and a second amount via link ($314.37) with confirmation emailed. But this amounts never received to my FPL account. After 10 days they sent a Note via email that the payments were returned, but the return amount was different ($832.37 instead of $713.83). The customer service rep on the phone said there would be a discount if we paid the full amount, but after receiving the return notice, I called back to the SAME FPL Phone NUMBER, and they said that FPL never gives any discounts. After I called to Wells Fargo Bank rep, but Wells Fargo rep conformed that the payments was processed successfully and never was returned to my WF bank account. Looks like it's FPL fraud. And FPL still demanded that I pay double the amount for the last month and the new month. When I tried to call customer service, they could not explain to me why they were charging me too much on average per month, why they have not received my payments from my wife's VISA Checking account since January 18, 2024. Again, the Wells Fargo office’s Representative said that the payments were successfully processed and were never returned to my account. In addition, they have still not stopped my FPL Budget Billing for three months since December 2023. I had to file a fraud report on my WF bank account and get the amount refunded. But FPL continues to charge me a very high amount per month. Also, when FPL makes payments or asks for all supporting documents to be sent back, they never provide a return address for the reply letter. Each time they give me different addresses and deliberately confuse the numbers. And they don't have a local office throughout Florida...that's very strange. Those, me and my family found ourselves in a very confusing and unprotected situation. We cannot contact to the FPL Main Office directly and personally and send all supporting documents to be protected ourself from FPL’ fraud as well.

Absolutely horrible. You cannot get a live person on the phone in the net metering department.

FPL is nothing more than authorized thieves, they involve you in programs that you never ask for, like the supposed Budget program, (gentlemen, this is not a program, this is THEFT), once you realize that your bill is more than what what you consume and you call them and cancel this supposed program, they want to charge you hundreds of dollars above your regular bill. I wish I had studied law, I swear to God that I would spend my entire life unmasking these thieving monopolistic companies. If there is any law firm that wants to sue them for this theft, which apparently I am not the only one that has happened to, count on me. Someday their time will come, everything in this life is paid for and I hope they pay for it in the worst way.