Florida Power & Light Company (FPL)Reviews of fpl.com

I just got a Final Notice, but never got a regular Bill. I find it extremely offensive to send a customer a Final Notice but never sent a regular Bill. Also, I could not find a regular bill because they were going to turn my electricity off during a natural disaster thinking I was ignorant, but I am not. FPL is disrespectful to the consumers, and when FPL wants us consumers/constituents who do vote to vote for whatever they want from the Florida government they expect me to vote for FPL. Not today.

I wish I could give this company negative stars. This monopoly cut my power off while I was out of town without any notice so I came home two weeks later to a refrigerator and freezer full of mush. I was told my power would be turned back on August 1st it is now the 2nd and I keep calling and every time I finally get to talk to a person they tell me they can't do anything and I need to call another number and leave a message and wait for them to call me back. Of course half the day (Friday) is gone now and no call back. So It's looking like another weekend in 100+ degree weather with no power. This company is complete bs!

FPL is the worst company and it is all about money. I have had to get an extension a few times this year since my husband and I separated. Now they are asking for $346 as a deposit. What deposit? I have been living in my home for a year now. The automated system is horrible and it takes so long to get ahold of someone and when you do they act like they do not want to be on the phone. When I mentioned the cash deposit she had no clue and put me on hold. Then she came back and said it’s because you have had multiple extensions and now a deposit is due. I am not rich and I thought asking for an extension would help me not hurt me. I miss Gulf Power. They were the best and I never had a problem. Now I have to come up with money I do not have, all because I asked for some help.

Zero opportunity to speak to human and if you log into your account online you are put on paperless billing without being notified. No customer service.

They are retalitory...they use brut-force for security deposit, tell lies about been late for the pass two months,,,,lies..then turn off your light, spoil all your food, for a security deposite you paid 4 years ago...but we know who you are FPL...its ok , its in your DNA...you really cant do any better

They won't turn the power on because they can't intake a simple certificate of occupancy...I haven't had power in weeks and there is nothing i can do when I try to help.

MONOPOLY! This is a MONOPOLY type of money gauging and holding onto deposits as long as they can and totally do what they want. By design the online App is the cheapest you could get - most incompetent App that only screws customers. So they are banking customers deposits. Mine is $181 ( 3+ times my a erage bill as a deposit - also not regulated in Florida - aka: ‘lets screw the customer) . They take the deposit they invest it in equities on the stock market ( imagine all the money they have in deposits) and they meanwhile charge you monthly DIRECTLY on your card or to your bank. ….. but when the customer wants the Deposit sent directly to that same card or bank account that they charge monthly they revert to neandathol payment style and behave like digital never happened in Florida! …. So they make it so slow and non-digital - all designed to give the customer a delayed deposit refund, and a bank cheque ( playing for time again) . They are preying on the fact that 60% of the Miami population happen not be a US born or have to go home or to another country then its even better for FPL. Why? Because FPL is sending a) by mail b) a cheque and c) internationally the address space on the App is not designed for international addresses!! Yes when i followed up on my 1800 call to them the address had been cut off in the App space provided ( how convenient!) . So i corrected it naturally but no other option only refund deposits by cheque - not digitally! So now I pay $ 35 plus an exchange fee $15 to have the privilege of getting the balance of my OWN Deposit returned to me 3 months later !!! Ps : it also says on their chat that they have the RIGHT to hold onto your deposit for up to 2 years after service is stopped! GANSTERS taking advantage of being the ONLY utility company in Miami ! What has happened to protection for ordinary Americans, working class folks rights that can be openly violated so blatantly here in Florida. Floridians should be in the streets protesting. A pure violation by big business and a Monopoly in Plain sight.

If I could prepare a review for 0 I would. Worst utility company for every state I lived in. California, Arizona, Oregon, Mississippi, Texas, Nevada. COMPLETELY INCOMPATANT! As far as Florida is concerned TECO is good.