DVN
Delayed support, but came through
I started with Fourthwall after a series of bad experiences with other print on demand service sites. I got a little spooked when I discovered that I cannot display products I sell, such as canvas prints of artwork in portrait (vertical) orientation. Apparently there is no option for site owners to display canvas this way...yet. Initial emails with the support staff promised a fix, which to be honest, wasn't addressed immediately. It actually took 14 days of follow up emails (10 in whole), before a gent by the name of Eli was able to follow up and get back to me with any return correspondence that it has been remedied. But it was fixed, and it's sounds as though this is a feature they are working to add to the site for site owners. I might have given them 5 stars had there not been a two week lapse in communication to have my product displayed upright, and may yet still if they can add this vital feature for sellers, but all in all it worked out.
Response from FourthwallJul 13, 2025
Really appreciate your feedback. We average under 24h resolution times, but there was unfortunately a workflow gap in our system that caused this 14d delay. We're introducing some changes to prevent this from happening again, but our apologies that it impacted you. As for the canvas print orientation, it is targeted to ship in the next couple months. I'll update here as soon as it's live



