Shroomate
Avoid like the plague
FW is the worst! Their systems can't figure out how to let you manually add shipping information so they require you to download the CSV file and edit it or pay for their services to do it for you if you're unable to (which we are unable) and they will nag you about the unshipped order all the time even though there is nothing that can be done about it on our end. Then when you want to refund someone because your item is out of stock, they want to charge you between $2-5 to refund money that is still sitting untouched because it takes a WHOLE MONTH to received ANY money but they expect you to send it out and when you do and the customer states they never received the items, you're not only out the fees and cost of loss but you get charged extra from FW for having to cancel the order. So getting robbed by a platform that's incredibly hard to reach customer service because it's all done in emails and they start asking you to use the master email on the account but when you correspond using that email it states it's not in their system and you have to use your Gmail account but they keep telling you to use the other email that doesn't work. So I can not only keep a steady conversation with the customer support because for some reason they don't have a ticketing system in 2025. 1) They force you to send out products without getting paid. 2) Their system is limited on functionality so that you have to pick up the slack or pay for their faults. 3) Payouts take one month to process but they expect you to send it out immediately. 4) They don't disclose any hidden fees prior to signing up. No mention of cost to refund. 5) The customer service will attempt to make you feel guilty because you want things to work like other platforms such as Etsy, eBay, Spreadshirt or Cafepress. 6) Their systems are always saying items are out of stock one minute and then in stock the next but you get all the emails until you have to block them because the option for the notification can't be turned off. 7) Zero ticketing system for customer support & they get to choose when to stop replying and you have to start the process all over again which is 3 emails alerting you to the new ticket but them wanting you to jump through hoops to talk to someone. 8) They don't care about you.
Response from FourthwallSep 10, 2025
I’m sorry to hear about your experience. We never want sellers to feel stuck or unsupported when running their shops. A few points I want to address directly: 1) Marking orders as shipped: You can mark orders complete without a tracking number by entering “Letter” as the carrier and “Untracked” as the tracking code. That said, we know this process can feel clunky, and your feedback is valid. We’re actively working on making it simpler. 2) Support experience: I’m sorry that reaching us felt confusing. We do require that you email from the “super admin” account for PII data for account security, but we should have explained that more clearly and helped you navigate it without the back-and-forth. We take your feedback seriously. Our goal is to help creators succeed without unnecessary friction, and this experience fell short of that. Thank you for giving such detailed feedback.