Fourth FrontierReviews of fourthfrontier.com

I was not seeing data i expected. The tech team quickly identified the issue and provided a recommendation.

I've been using my X2 for several years, and have encountered a few challenges (mostly software related). Every time, the service team is on it. They fully research and respond to every request - that's incredible! It's more than an HRM, and it allows me to continue pushing my physical limits while keeping an eye on my artificial heart valve. Thank you.

Fundamentally it should be and has been a great device, genuinely one of the best training tools I have used. I have owned both Gen 1 and Gen 2 and loved the previous interface. Had them for some time. However, the recent website changes have significantly reduced its usability. • Reviewing individual recordings is now much harder than it used to be • The new interface feels like a major step backward • It is far less intuitive to dig into specific results • Previously I could use a drop in heart rate or an algorithm flagged event as a cue to scan the corresponding ECG above on the same screen dragging my mouse across until the lined up • It was slightly clunky, but once you understood the workflow it worked well • Now premium locked features sit between the heart rate graph and the ECG view • You can no longer easily view both on screen together for interpretation That was the core value of the platform. Without seamless alignment between the heart rate graph and the ECG trace, the tool becomes dramatically less useful. In its current state, I cannot recommend it. The hardware remains excellent, but the software experience has undermined it. 2/2 stars for hardware, but in terms of outputs, its rendered very near useless in its current form, as its bit like pin the tail on the donkey to find the relevant 20 second strip. 1/3 for that for a total of 3, which is generous given the silly prices for this kit. Currently NOT good value at all. Best avoided unless this gets fixed. Edit 9/2. The interface appears to have improved.And I can now drag the HR graph to right below the ECG, as it used to be. This is much better. The frustrating "drag and zoom" function appears to have improved too. IT was allowing you to zoom on both x and y axis meaning it was very easy to lost perspective of the graph. This too has been fixed. Score adjusted up 1.

Amazing product which i always wanted to buy. And got the delivery within 4 days after placing the order. However the device wasn't recodring any activity to which I mailed the support system and they resilved the issues withing few hours. Great experience and happy me 😊

I bought the Fourth Frontier X2 on the recommendation of my cardiologist. I’m a runner with a history of ventricular tachycardia, so the ability to take live ECGs during runs and send them to my doctor sounded incredibly valuable. Unfortunately, the reliability has been extremely disappointing — especially given the price and the fact this is marketed as serious health tech. In under a year, the problems started. The magnetic charging point became rusty from sweat (something you would expect to be tested against in a wearable designed for exercise). Customer service told me to use a USB charger instead. Next came connectivity issues — the app couldn’t receive data from the device. I was offered a refurbished replacement, which worked for a while, but then more faults developed: Finishing an activity and trying to stop recording would freeze the app, which continued recording indefinitely. The only way to stop it was to uninstall the app completely. Activities would randomly stop recording mid-run. Sometimes the device wouldn’t turn on at all. It has been one issue after another. This is an expensive piece of kit that’s meant to provide dependable health monitoring, yet I’ve found it stressful and unreliable — the opposite of what you need when using a device for heart monitoring. I really wanted this to work, but based on my experience, I would not recommend it.

Great customer service, had a synching issue but customer service replied within a few hours and had it sorted the next day. Finding the extra layer of ECG data over regular HRM really useful.

One of the most customer orientated company's I have ever dealt with. Nothing is too much trouble, if you have queries members of staff take them on board and make it their responsibility to get you the correct information. Five stars are not sufficient to grade Fourth Frontier. Their products are first class and their follow up programme ensures that you can get the absolute maximum out of your product. Special mention to Poonam for her ongoing support and Pradnya for giving me so much information on my monitor. Thank you again.

I recently had a problem with my X2 unit not charging. Customer support was excellent, really helpful solving the problem.