Fourth FrontierReviews of fourthfrontier.com

I really like the Frontier X and use it for long bike rides and indoor rowing. I bought it to better understand how my heart is responding to extensive exercises (I am 50+) and if there are any health issues creaping around the corner. Over time the connectivity problems with my Garmin Edge 1030 have gotten addressed through firmware updates, though I still see dropouts once in while. My main issue is that I have reported a problem with the device, in that the vibration mechanism came lose inside the housing and I fear the device will break completely soon. I have contacted the support team, had even a video call and was promised a solution to address this issue (replacement etc). We never closed this case. I am still waiting. In a nutshell: Very cool device and super useful! Support and problem resolution, not so good

Overall the unit has performed as advertised. The problem I’ve had is with support. Multiple contacts have ended up with”will get back to you in an email” which never happens. Although my last issues were actually resolved, and did get a follow up email. I think it would be useful if you started a trouble shooting you tube section like other company’s have started. This would not only benefit your customers but give you some extra cash through the advertising. Your contact portal is useless since none of your employees can troubleshoot!

This is an excellent piece of kit. For anyone concerned or curious about their heart’s behaviour you must consider the Frontier X. It works, has been very reliable and the app seems to get helpful updates from time to time. I don’t connect it to my watch so can’t comment on the performance of that. I had an issue shortly after I’d purchased it and they sorted it out far better than I would have expected. Some kit you buy and regret, some is mediocre, this is spot on - it does more than I expected and it does it well.

From my initial use of the product, my FrontierX has become more stable, and therefore more useful as an ECG-tracking device. As with most computer-like hardware and software, however, Fourth Frontier continues to suffer from instances of poor communication with customers, which degrades one's confidence in the FrontierX/FrontierX2 product. We can only hope that they will invest more attention to this critical service so as to reach their full potential in the future.

My device stopped charging and after speaking with customer service returned the device as directed. I never heard back and never received the replacement.

I have been using Frontier X for about ten months. Key strength of this product is the ECG recording functionality that can provide useful heart function information during exercise and rest, along with other information (heart rate, breathing rate, distance covered, etc) and a dashboard/interface that clearly communicates this information and allows the user to share it. My physician is particularly impressed with the quality of the ECG graphs.

The device has been invaluable in getting back into an exercise regime and having peace of mind after been diagnosed with a cardiac issue. This is a really great product. I would love to see some extra functions and alerts and it would be great to be able to check on the current ECG that is been recorded during a workout. It would also be great to have a shortcut button in the app for an instant ECG.

I use it with my Garmin VivoActive HR watch. Works pretty seamlessly. Data is smoother than what I get from my watch. My watch would give erratic data if the weather was cloudy. None of that problem now. When running indoors, the treadmill at my gym automatically picks up the data from this device and displays it on its screen. This is really cool. The same data can also be seen on my watch simultaneously and it gets recorded along with my workout on my watch. It takes some getting-used-to wearing the chest strap if you are not used to it. I’m very happy with this product.