Fourth Frontier Reviews | Read Customer Reviews of fourthfrontier.com

Fourth Frontier Reviews | Read Customer Reviews of fourthfrontier.com

Fourth Frontier reviews

371 approved reviews, newest moderated first

Alistair A.
Nov 24, 2023
A revolutionary device - attentive customer service
I was a relatively early adopter of the Fourth Frontier heart monitor. This a unique and revolutionary device. Revolutionary because now anyone can get up to 24hr EKG readings without having to go through expensive medical systems. Unique because I know of no other product like this. As an early adopter I've seen big improvements in the software and the level of support. This to me is an indication that the company is growing and becoming more mature. My customer service interactions have always been very positive and the team is there to help resolve issues. For my most recent case they were attentive to suggestions to improve their product, interested in how I used the device.
Response from Fourth FrontierNov 29, 2023
We deeply appreciate your kind words and your early adoption of the Fourth Frontier heart monitor. It's fantastic to hear that you find our device revolutionary, offering a unique and accessible solution for obtaining 24-hour EKG readings. Your recognition of the improvements in our software and support means a lot to us, and it reflects our commitment to constant enhancement. Your positive interactions with our customer service team and their attentiveness to your suggestions for product improvement are valued feedback. We're dedicated to providing excellent service and continuously refining our product based on user experiences. Thank you for being a part of our journey, and if there's anything more you'd like to share or discuss, feel free to reach out.
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Ron P.
Nov 23, 2023
This is a great piece of technology
This is a great piece of technology. I’ve been using it for a couple of years as has my wife. It’s actually gotten better over time unlike a lot of other tech. And their customer support it fantastic if you ever need any help.
Response from Fourth FrontierNov 24, 2023
Thank you so much for your kind words! We're thrilled to hear that you and your wife have been enjoying our technology for the past couple of years. It's fantastic to know that you've noticed improvements over time, and we're delighted to have provided you with a positive experience. Our team works hard to ensure top-notch customer support, so it's great to hear that it has been helpful for you. If you ever have any more questions or need assistance, feel free to reach out. We appreciate your continued support!
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Stuie M.
Nov 17, 2023
Terrible customer service had had…
Terrible customer service had had ongoing issues since purchase I believe I have a faulty unit as the number of glitches I’m having seems odd. Customer services finally sent me a new strap but my problems with it still exist ! Not worth the money with this level of customer service in my opinion Finally after threatening legal action got a refund some 3 months after purchase . I stand by my original post however credit where credits due Paven in customer services had finally authorised my refund .
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Graham
Nov 12, 2023
A good heart rate monitor and found it…
A good heart rate monitor and found it accurate in terms of HR compared to several other devices. The ECG I would say was questionable hence the 3 stars constantly get the other rhythm been impossible to find out what this relates to. I am keeping if it due to the breathing rate which I am keen to explore more and it is an accurate HR but as far as ECG I have no confidence in the accuracy. Forgot to add the forum is a complete waste of time posted and nearlt 2 weeks the posts are still in moderation reduced review to 2 stars - could be so much better with a decent forum and support service
Response from Fourth FrontierNov 16, 2023
Thank you for sharing your experience with the Frontier heart rate monitor. We appreciate your feedback and understand your concerns regarding the ECG accuracy and the forum experience. We apologize for any inconvenience caused. Our team is continuously working to improve our services and the accuracy of our devices. If you have any specific issues or questions, please feel free to reach out to our support team directly at [email protected]. We value your input and aim to provide the best possible user experience. Thank you for your understanding.
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DOUG R.
Nov 12, 2023
Fourth Frontier Technical Support is SOLID.
My Fourth Frontier Technical Support on 11-10-23 was extremely helpful in diagnosing and resolving the X2 caught or stuck in ship mode. By going through routines to reboot the X2 both plugged into the electrical connector and not plugged in the issue was solved.
Response from Fourth FrontierNov 16, 2023
Thank you for taking the time to share your positive experience with our technical support team. We're delighted to hear that they were able to assist you effectively with the X2 ship mode issue. Our team is committed to providing reliable and efficient support to ensure your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and value you as a Fourth Frontier customer.
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Alan S.
Nov 11, 2023
Excellent device and very helpful…
Excellent device and very helpful customer support !
Response from Fourth FrontierNov 16, 2023
Thank you for your kind words! We're thrilled to hear that you find our device excellent, and we appreciate your positive feedback about our customer support. If you ever have more questions or need assistance in the future, feel free to reach out. We're here to help. Thanks for being a valued Fourth Frontier customer!
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Andrea Z.
Nov 9, 2023
Great Device
Great Device, and great support. I had a probleme because the device stop to respond after heavy water. I contacted the helpdesk they replied quickly and give me the right advices. Wait the device to dry and try to turn it on. It worked perfectly. The device resists under 1.5m of water.
Response from Fourth FrontierNov 10, 2023
Thank you for your kind words and for sharing your positive experience with our device and support. We're thrilled to hear that you've had a great experience with us. It's important to us that our customers receive timely and helpful support, and we're pleased that we could assist you effectively in resolving the issue after your device came into contact with heavy water. Your patience and following the advice to let the device dry were key to the successful outcome. We appreciate your trust in our product's water resistance and its performance under challenging conditions. Your satisfaction is our top priority, and we're here to support you on your health and fitness journey. If you ever need further assistance or have more questions, please feel free to reach out. We're always ready to help.
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ali B.
Nov 3, 2023
great job supporting the product i had…
great job supporting the product i had an issue and the support team was on it.
Response from Fourth FrontierNov 10, 2023
Thank you for taking the time to share your positive experience with our support team. We're delighted to hear that you found our support efficient and helpful. Providing excellent support is one of our top priorities, and we're pleased to know that we were able to address your issue promptly. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help. Your satisfaction is important to us, and your feedback motivates us to continue delivering great service. Thank you for choosing Fourth Frontier.
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