Fourth FrontierReviews of fourthfrontier.com

Response from Fourth FrontierJan 5, 2024

Thank you for sharing your experience with the Frontier X2, and we sincerely apologize for the inconvenience you've encountered. We genuinely appreciate your feedback, as it helps us identify areas for improvement. We're sorry to hear about the challenges you faced with the durability of the hardware and the subsequent issue after 14 months of use. We understand your frustration, and we acknowledge that the product should provide reliable performance beyond the warranty period. Our aim is to ensure customer satisfaction, and we take your concerns seriously. We would appreciate an opportunity to investigate this matter further. Could you please provide more details or reach out to our customer support team at [email protected] , We would like to explore potential solutions and learn from your experience to enhance our product durability. Once again, we apologize for any inconvenience caused and appreciate your candid feedback.

Response from Fourth FrontierJan 2, 2024

Thank you so much for taking the time to share your positive experience with the Frontier X2. We're thrilled to hear that you've been utilizing it for the past 11 months and that you appreciate its ease of use and continuous ECG data collection feature. It's fantastic to know that the automatic creation of ECG reports, accessibility through the phone app and web browser, and the support from Fourth Frontier have all contributed to your satisfaction. We're dedicated to providing a seamless experience, and your feedback encourages us to continue delivering high-quality products and responsive support. If you ever have further comments or suggestions, please feel free to reach out. We're here to assist you.

Response from Fourth FrontierJan 2, 2024

We're truly grateful for your kind words and the positive feedback you've shared about your experience with the Frontier X2. It's fantastic to hear that our device has made a significant impact on your active lifestyle, especially in dealing with Tachycardia. We're delighted that the ECG functionality on the move has proven to be a valuable feature for you, and we appreciate your acknowledgment of the accuracy of our heart rate monitoring. Your confidence in the Frontier X2 as a life-changing device means a lot to us, and we're thrilled to be a part of enhancing your monitoring capabilities. If you ever have further insights or suggestions, please don't hesitate to reach out. We're here to support you on your health and wellness journey.

Response from Fourth FrontierDec 5, 2023

Thank you for taking the time to share your detailed and positive experience with the Fourth Frontier device. We truly appreciate your loyalty and are delighted to have been a valuable companion on your health journey for over two years. It's fantastic to hear that the device has played a crucial role in monitoring various aspects of your heart health during different activities. We're particularly glad that our support team could assist you promptly and efficiently when you faced an issue, and we appreciate your understanding and cooperation. Your suggestion regarding enabling GPS tracking directly on the device during cycle rides is valuable feedback, and we'll certainly consider it for future enhancements. We're committed to continuously improving and providing you with the best experience possible. If you ever have more insights to share or questions to ask, please don't hesitate to reach out. We're here to help and support you. Thanks again for choosing Fourth Frontier!

Response from Fourth FrontierNov 29, 2023

Thank you so much for sharing your positive experience with our device. We're delighted to hear that you find the data helpful for your training routine and overall health monitoring. We appreciate your understanding regarding the syncing issue, and it's great to know that our team was able to assist you and provide a suitable offer. We wish you continued success with your training, and we hope the new unit exceeds your expectations. If you ever have further feedback or questions, feel free to reach out.

Response from Fourth FrontierNov 29, 2023

We're thrilled to hear that you had an excellent experience with our support team and that we could promptly resolve the problem for you. Your recommendation means a lot to us, and we appreciate your trust in our services. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to let us know.

Response from Fourth FrontierNov 29, 2023

Thank you for sharing your experience with us. We're glad to hear that our support team provided immediate and on-point assistance with the recharging issue. It's wonderful to know that the device has proven invaluable to you as a workout and health aid, especially with real-time monitoring of heart strain and HRV. We appreciate your trust in our product, and if you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out.

Response from Fourth FrontierNov 29, 2023

Thank you for taking the time to share your positive experience with our customer service. We're delighted to hear that we could promptly address the shipping issue and send a second unit via FedEx to ensure your satisfaction. Our team is committed to providing excellent service, and we're glad to have met your expectations. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.