Foscam USReviews of foscammall.com

Placing the order was relatively easy. But I was confused that event though I thought I was in a Canadian portal, the pricing was in US. So a bit of a sticker shock. Then my order just sat and sat. I was patient but after a week of no activity I reached out via chat and your automated process took my order number and gave me no answer. Later though I received an email that the order had not been sent to the warehouse. A few days later, it was still not shipped but did eventually ship and is now in transit.

It has been horrible experiences. Can't get support. The devices does not works out of the box.

I feel your Website is misleading. I checked the different pages on the site but didn't realize that I neaded to pay twice as much for a camera to get the free one. I contacted customer suport when the Free camer didn't show up on the invoice and this was there response : FOSCAM Hi there, Buy 1 Get 1, you just need to place an order and we will send you two item. Other questions, please provide your order number and tell us your question. If you have any suggestion to us, please e-mail Thank you.

I asked them to refund Order #2057, as it would not record without motion and the code never worked. The told me to order CVS cloud and I did - through PayPal Invoice ID FC20230128210137001216120 They never refulnded #2057 and instead refunded the CVS order Invoice ID FC20230128210137001216120 "Your Foscam cloud service subscription was canceled on 2023-02-02, and you'll get a prorated refund of $69.99 on your card or paypal account in a few days." I NEED the CVS cloud service. Totally inept customer sservice.

Ordered a baby monitor on Jan 13. Was promised to come in under a week. Did not even leave warehouse for several weeks. Got cam 3 weeks later. Product arrived damaged. MIA in customer service, stalled the return, making me jump through hoops. STILL has not sent return label or helped me return. She just keeps sending me tips to fix her damaged camera. I can hear parts jiggling around in it, so it's obvious its damaged. She continues to stall. Replying once a day with more stalling but no help

Haven't received the product yet

Great cameras, and the customer service is very helpful and responsive

No communication on order. I did’t know status of order until I received the order!