Fortunes FundingReviews of fortunesfunding.com

Response from Fortunes FundingJun 12, 2023

Dear Glade Poulsen, We appreciate you taking the time to share your feedback with us. We apologize for any confusion or frustration you may have experienced regarding the status of your funded account. After reviewing your account details, we can confirm that your funded account is indeed active. In terms of the lack of response from our customer service departments, we apologize for any inconvenience caused. We strive to provide timely and responsive support to our traders, and we apologize if we fell short in addressing your concerns promptly. We are currently reviewing our communication channels and working to improve our response times to ensure a better customer experience. Rest assured, your funded account is active and ready for trading. If you have any specific questions or require further assistance, please don't hesitate to reach out to our customer support team directly. We are here to help and address any concerns you may have. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding. We value your business and are committed to providing you with the best possible trading experience. Best regards, Fortunes Funding Support Team

Response from Fortunes FundingJun 7, 2023

Dear Vidhyatharan, We're really sorry to hear about your recent experience with us and we understand your frustration. We want to clarify that our aim is not to blame our traders but rather to ensure that all the rules and guidelines we provide are followed for the smooth operation of our prop firm and to protect all parties involved. According to our records, the account associated with your email was not successful in reaching the profit target within the allotted 40-day trading period of the particular challenge product you opted for. This is in accordance with the guidelines provided prior to the commencement of the challenge. We take your feedback seriously and are continuously working towards improving our services, and your experience with us. We're disappointed that we didn't meet your expectations this time and we hope to have the chance to rectify this in the future. Thank you for sharing your feedback. Best regards, Fortunes Funding Support Team

Response from Fortunes FundingJun 6, 2023

Dear Tony Fernando, Thank you for taking the time to share your experience with us. We deeply regret to hear that you're disappointed with the changes that have taken place regarding our Beta Challenge series. We want to clarify that the Beta Challenges were a promotion designed to give our community an opportunity to participate in our challenges for free. This promotion was offered for a limited time and, as with all promotions, they come to an end. Our communication about this change was intended to be clear, and we apologize if there was any misunderstanding. In terms of our evaluation phases, we believe in creating a balanced and fair trading environment. Our challenges are designed to assess the risk management and trading skills of our traders, while also offering competitive profit splits and growth opportunities. However, we understand that each trader's preferences and expectations may vary, which is why there are several different prop firms in the market. We value your feedback and take it very seriously as we continually strive to improve our services. We are here to support our traders and we'd love the chance to address your concerns further. Please feel free to reach out to our support team if you have more specific queries or if there's anything more we can do to assist you. Once again, thank you for your feedback. Best, Fortunes Funding Support Team