Fortunes FundingReviews of fortunesfunding.com

Response from Fortunes FundingSep 10, 2023

Dear Benjamin, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience and delay you've experienced regarding your payouts. It's essential for us to maintain clear and prompt communication with our traders, and it's evident we fell short in this instance. I want to assure you that your payout has been approved, and you can expect it to be processed by 09/12/2023. We recognize the importance of timely payouts, especially for larger amounts, and we're taking steps to streamline our communication processes and ensure that our commitment to reviewing them by 5pm EST is consistently met. Your feedback is valuable, and we'll be using it to implement improvements. We appreciate your patience and understanding, and please reach out to our support team if you have any further concerns or questions. Best Regards, Fortunes Funding Support Team

Response from Fortunes FundingSep 12, 2023

I'm sorry to hear about the difficulties you're experiencing with accessing the website. It does sound frustrating, and I understand your concern. To resolve this issue, please try the following steps: Clear Browser Cache: Sometimes, cached data can cause problems. Try clearing your browser's cache and cookies, then attempt to access the website again. Check Internet Connection: Ensure that your internet connection is stable and working properly. You might want to restart your router or connect through a different network to see if that helps. Use a Different Browser: If the issue persists, try accessing the website using a different web browser to see if it's specific to the one you've been using. Contact Support: If the problem continues, it's a good idea to contact the website's customer support or technical support team. They can assist you in resolving any glitches or issues with your account. Payment Confirmation: Since you mentioned a payment issue, be sure to check your email for any payment confirmation or receipt. If you've received a confirmation email, you should have the credentials to start using the service once the payment is processed. I hope one of these steps helps you access the website properly. If the issue persists, don't hesitate to reach out to our customer support for personalized assistance. Best Regards, Fortunes Funding Support Team

Response from Fortunes FundingJul 17, 2023

Dear LS, Thank you for taking the time to share your feedback about our prop firm. We appreciate your constructive comments, and we're glad to hear that you find our firm attractive due to the zero minimum trading days, profit targets, and competitive pricing of the challenges. We apologize for the lack of transparency and miscommunication you experienced regarding the delivery of your traders agreement. We understand that this has caused frustration and confusion, and we sincerely apologize for any inconvenience caused. We acknowledge that our initial communication regarding the timeframe for receiving the traders agreement was not aligned with our policy of sending contracts on Mondays, Wednesdays, and Fridays. We apologize for any confusion caused by this discrepancy. Furthermore, we apologize for the inconsistency in the information provided by our support representatives. We will address this internally to ensure better alignment and consistency in our customer support communication. We understand the importance of setting clear expectations and providing accurate information to our traders. We appreciate your feedback, as it helps us identify areas for improvement in our processes and communication. Rest assured, we have taken note of your concerns, and we will make the necessary adjustments to enhance transparency in our operations. We value your satisfaction and trust in our firm, and we are committed to providing a better experience moving forward. If you have any further questions or concerns, please don't hesitate to reach out to our support team. We are here to assist you and address any issues you may have. Thank you again for sharing your feedback. We appreciate your understanding and look forward to serving you better in the future. Best regards, Fortunes Funding Support Team

Response from Fortunes FundingJul 6, 2023

Dear Oki Mosadi, Thank you for sharing your feedback about our prop firm. We appreciate your positive remarks and are grateful for your trust in our services. We understand your concerns regarding the commission structure and its impact on your trading experience. We would like to clarify that our demo accounts are designed to simulate real live market conditions as closely as possible. This includes replicating broker-related commissions, swaps, and fees. The purpose of this simulation is to provide traders with an accurate representation of the trading environment they will encounter when transitioning to a live account. While we understand that high commissions can sometimes be challenging, it's important to consider the broader picture. Our commission structure is carefully determined to ensure that we can continue offering competitive services, advanced trading technology, and a wide range of resources to support our traders. If you have any further questions, suggestions, or concerns, please do not hesitate to reach out to our customer support team. We are here to listen, provide assistance, and address any additional inquiries you may have. We genuinely value your feedback, as it helps us enhance our services and better meet the needs of our traders. Thank you for choosing our prop firm, and we look forward to continuing our journey together. Best regards, Fortunes Funding Support Team

Response from Fortunes FundingJul 1, 2023

Dear Bryan Delrio, Thank you for sharing your feedback with us. We apologize for the delay in receiving your funded account credentials. We understand the frustration this may have caused, and we sincerely apologize for any inconvenience. Your account credentials have been sent to you via email. We kindly ask you to check all email inbox folders, including spam, junk, and promotional folders. If you encounter any further issues or have any additional questions or concerns, please don't hesitate to reach out to our customer support team. We are available to assist you and ensure that you have a smooth experience with our prop firm. Once again, we apologize for the delay and any inconvenience caused. We value your business and appreciate your understanding. We will continue working diligently to improve our processes and provide you with the excellent service you expect. Thank you for bringing this matter to our attention. We look forward to the opportunity to serve you better in the future. Best regards, Fortunes Funding Support Team

Response from Fortunes FundingMay 3, 2023

Dear steven khally, Thank you for bringing this to our attention, and we apologize for any inconvenience caused by the delay in processing your refund. We have reviewed your request and see that you requested a crypto refund in Ethereum. In order to process the refund, we need you to confirm the Ethereum address where you would like the refund to be sent. Our team is always available to assist you with any questions or concerns you may have, and we would like to work with you to move this process forward as quickly as possible. Please get in touch with us at your earliest convenience so that we can confirm the details and process the refund for you. Thank you for your patience and understanding, and we look forward to hearing from you soon. Best regards, Fortunes Funding Support Team