Fortunes FundingReviews of fortunesfunding.com

Response from Fortunes FundingMay 19, 2023

Dear Reevvanth, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our customer service did not meet your expectations. We understand your disappointment about our previous giveaway competition that was hosted at our firm's launch in January. We regret that the timeline for redeeming this offer was not sufficiently communicated, and we apologize for any inconvenience this may have caused you. The redemption deadline was put in place due to our limited capacity to offer this product for an extended period of time. Our aim is to always provide exceptional customer service and we regret that we did not meet this standard in your case. Your feedback is invaluable to us as we continuously strive to improve our customer experience. We want to assure you that we're committed to making these improvements and providing you with the excellent service you expect from us in the future. Please feel free to reach out to us if you have any further questions or concerns. We look forward to the opportunity to serve you better in the future. Best Regards, Fortunes Funding Support Team

Response from Fortunes FundingMay 15, 2023

Dear Juan Gutierrez, Thank you for taking the time to share your concerns and feedback with us. We value your perspective and are committed to providing a high level of service and transparency to all our traders. We understand your concern regarding the discrepancy between the expected and actual number of pips reflected in your Meta Trader. It's important to keep in mind that the challenge account utilizes live market conditions. This means that market factors such as spreads and fluctuations can impact the number of pips you see on your platform. Additionally, each trade incurs a commission fee. This fee is a standard part of trading and is subtracted from the profit of each trade. It's especially important to consider these fees when you're "swing" trading, given the limited number of setups per month. These factors may explain the difference you're seeing. We're truly sorry if our initial response was not clear. Our priority is to provide detailed, transparent information to all our traders. We understand the importance of clear communication and will continue to work on improving this aspect of our service. We appreciate your kind words about our competitive pricing. Our goal is to provide you with the best possible trading conditions and we are committed to supporting you on your trading journey. If you have any further questions or concerns, please don't hesitate to reach out. Thank you once again for your feedback. We value your business and look forward to continuing to serve you. Best regards, Fortunes Funding Support Team