FortegraReviews of fortegra.com

An absolute horrible extended warranty. I bought furniture from Rooms to Go and got the extended warranty because the salesman basically sold the warranty as “return or repair for almost any reason”. Boy was that completely wrong! I got the run around because there are a thousand different stipulations that come with getting a claim approved; so many that I’m shocked that anyone gets a claim approved through them. The customer service reps were also very rude and dismissive. Needless to say my claim was denied. Money wasted. I will NEVER buy another extended warranty thru Fortegra.

These service contracts are not worth the paper they are printed on. Noticed a hole in the cushion of a dining chair so I called to file a claim. While their contract says they cover "accidental punctures, rips or tears" they have a catch-all that claims anything "inserted" that causes damage is labeled as "misuse". How can something be punctured without insertion? I even told the lady, I have no idea what cause it, and noticed it when I was wiping down my chairs. "Based on what you told me, I have no choice but to deny your claim..." No amount of rebuddal on my end would change the outcome. I normally steer clear of these types of service contracts, and this is a good lesson as to why. DON'T WASTE YOUR MONEY.

Very sad experience. I had an extended warranty on some furniture I purchased last year. The table suffered some surface damage from A scented oil spill. They seemed determined to deny my claim. I was given a different reason each time I refuted the previous one. Lastly, they claimed that it was impossible that the spill could have caused the damage in the pictures I sent them, based on the information they alleged they saw on the air fresher manufacturer website. When I said it depends on the surface in question I was told that Fortegra did not build the table so they know nothing about that. Unfortunately based on other reviews and complaints filed with the BBB my experience is not unique. Note: their contract limits the recourse you have, including waiving the right to be part of a class action lawsuit. This explains a lot considering the number of customers they have betrayed. DEFINITELY NOT RECOMMENDED

Do not add this to your furniture this is the second time we add to our furniture waste of money!!! Wood chance color not even 2 years old and we paid for a 3 year protection they refused to replace this is just a SCAM

My husband and I purchased a reclining sectional from Rooms To Go in August 2022. I had to submit a repair claim through Fortegra, and it was a 3 month nightmare!!!! DO NOT purchase their warranty plan, it is a SCAM!! The claim was denied at first, but I fought with Fortegra for an approval, which I received, but I had to call 6 times from February through May to find out when the piece that was to be repaired would be shipped. I kept getting the runaround, stating that the tracking number was not available and the repaired piece was coming from Vietnam. Finally on May 6th, I was told that they cannot get the part and that the sectional had been discontinued. No one can provide an exact date of discontinuation, I am only being told that it was sometime in early 2023. Why did it take 3 months to find this information out? I have spent at least 10 hours on this with phone calls. We are authorized for a reselection, but we would have to pay taxes, a delivery fee and the difference if the resection is more than our original sectional. That means that our monthly payment would go up! We would NEVER purchase another piece of furniture from Rooms To Go, no matter how great the price is!! Do yourself a favor and DO NOT purchase the 3 year warranty SCAM!!!!

Don't waste your time and money for this scammers, you will not get anything if you need to claim.

Baware of the the biggest scam of furniture insurance never buy any thing from rooms to g$0 ask your sales persons every detail they say marks cocerd stain coverd they lie to you for 10% commission after sales something happens you go to rooms to go care they fwd call to fortegra and then forgetegra say no sir we dont cover this type of stain (so do a phd on stains , cut , marks then buy the forgetegra) .

Contacted this company to make a claim for my ripped Sectional, was denied because they don’t cover stains despite the fact that I was not making a Claim for stains. They never tried to contact me regarding my claim, rescheduled my appointment to evaluate the damage of my furniture multiple times and still denied me after doing a poor job. I went back to Rooms To Go to purchase new couches after finally giving up on dealing with Fortegra and Rooms To Go suggested I file a dispute. I tried to file the dispute but of course now my Warranty has expired and there’s nothing Fortegra can do. They never tried to contact me regarding my claim, nor advised me of my options after the claim was denied. All they do is get that payment you make for extended warranty and offer no kind of help when service is needed from them. I will not be buying any warranty from this company due to the lack of communication and poor customer service when service is needed.