FortegraReviews of fortegra.com

Fortegra, is full of BS! I purchased my daughters bedroom set from Rooms To Go and bout the extended protection. The headboard has fabric and because it needed to be cleaned slightly I took a little cold water and Woolite and wiped it off. However, it stain when it shouldn't have. You can take Woolite and soak you gentle fabrics. The rep who came out to look at it took pictures and said they should replace it or send someone to clean. I called numerous times and got the run around. I finally called again today to hear that they denied it because I used a chemical other than the Rooms to Go , are they serious? I'll never fall for this again with using Fortegra. It's the crappy make of the headboard because Woolite does not stain but lesson learned!

Poor service company. We bought the insurance( I blame rooms to go too) and put in 1 claim. We have 3 bar stools and all 3 started pitting on the chrome base. Now to give you a better picture the chairs are 3/4 chrome. They denied the claim related to no coverage on the chrome peeling and almost any other issue to the chrome. Needless to say no further business goes to them or Rooms to go for selling this coverage.

I bought living room furniture to include a couch, love seat and a powered recliner. The recliner cost as much as the couches alone and just after a year the recliner collapsed on one side. I put in a claim and the first tech could see there was an issue but didn't know why. His comment was "I've never seen anything like this" and he would not be able to fix it on-site. They would need to pick it up and fix it at the warehouse. Claim Denied! I put in a 2nd claim and another tech came and he said he could tell immediately the issue. The springs are shot on one side and he said some mechanism as well. Claim Denied!!! When I received word on the 2nd claim that it also was denied, they said it was put in as regular wear and tear. This is not wear and tear by no means. I am a small women, 4'11" and petite and the only one who sits in it. I bought it for my back issues after an injury. I can't sit in it because it makes my body off kilter so it is not recommended. I want to do something but don't know what. I want to so badly drop the recliner at Rooms to Go at the front door or at a Fortegra location since they are not taking responsibility but have no way to do that. I'm just so pist and can't afford to buy another recliner. I'm still paying on this one. I paid $1400 so no chump change, to me anyway.

These guys are a total scam they will somehow or the other find a way to not file a claim and if they do they will find a way to deny it. I got couch warranty from them and they dont even cover scratches, even though there is accidental coverage in their clause. Even if there is tear they will classify it as negligence and not cover it. Do not buy their services, it’s as good as not having them.

The worst insurance company. I have purchased an extended warranty for my oven. The thermostat was malfunctioning.The technician from Metro appliances had submitted an invoice for close to 1000$. The insurance company denied the claim since “the part is not covered “. I guess the only part that is covered is the company logo on the oven. Don’t waste your money on a fake extended warranty

Thanks to Fortegra for listening to what I experienced with my extended warranty. In todays world it is good to know there is still a company that cares about the little people. I was having issues with the warranty department but once I got in contact with Hunter, he was very considerate and knowledgeable. He immediately started working on my case and gives constant updates regarding the status of my claim. Hunter returns all phone calls and is a great asset to the company

This warranty for furniture was not cheap and they are denied my claim for a rip and huge stain

I have a car accident on Malta, someone hit my car during the night. I went to police to make report which is must to make claim reimbursement. They have positive attitude, quick response to messages and prompt payment. From my side everything correct.