Marketa D.
AVOID this company!!!
My experience with Fortegra insurance, which was added to my used van purchase, has been disappointing. The contract is vague and difficult to understand. Despite assurances from the dealer that the policy would cover all parts, this was not the case. A month after purchasing the van, I encountered a breakdown that required the vehicle to be towed from Germany to the Czech Republic. I had to use my own van insurance to cover the towing, as Fortegra's policy did not cover this service. I then submitted an estimate for repairs totaling 70,000 Kč, which also included the cost of another tow from my home to the nearest service provider. However, Fortegra declined the claim, stating that the damaged part was not "greased" and therefore not covered. I attempted to dispute their decision, but nothing changed. Additionally, I requested reimbursement for the towing cost from my home to the repair shop, citing the coverage in the contract. This request was denied on the grounds that since the claim was fully declined, the towing cost was also not eligible. This experience has taught me a hard lesson: Fortegra insurance is dishonest and unreliable scamming insurance company. I strongly advise against purchasing any policy from them, as you are likely to receive no compensation if something goes wrong. Save yourself the trouble and potential financial loss - look for more reputable insurers.
Response from FortegraJul 8, 2025
We appreciate you bringing this to our attention Marketa. We're sorry to hear that your experience didn’t meet expectations. Your feedback matters, and we’re working behind the scenes to address the issue promptly.


