Julie M.
Many Problems with our Order
We ordered 77 sets of pencils for our students at Christmas. When we got our order, all the pencils were personalized incorrectly. Also, they didn't give us the discount with the promo code. I had to call, and they agreed to send a new set of pencils. We did get a new set. However, the next day we got another new set and were charged again. I had to call again. They said they would take care of the charge. They wanted us to send back the 2 boxes that we didn't need. They emailed me the labels, but there was only one. I had to call again telling them to email me another label. They weren't open yet, so I emailed. Shortly after, they emailed me another label. It is ridiculous that we had to mail them back. What are they going to do with personalized pencils? What a waste of our time and of UPS! In all fairness with all the trouble this has caused, we should be refunded all of our money. We are most likely going to look into another company next Christmas.
Response from For Teachers Only by Atlas Pen & Pencil LLC.Dec 18, 2025
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation caused and understand why it felt overwhelming, especially during the busy holiday season. You’re absolutely right that the initial personalization error and the multiple follow-ups should not have happened, and we sincerely apologize for the inconvenience and extra time you spent resolving it. While we’re glad replacement pencils were sent, the duplicate shipment, additional charge, and return-label confusion clearly added to your frustration—and that’s on us. To address one specific concern you raised: returned personalized or misprinted items are not wasted. We intentionally reuse and repurpose these items by offering them later as misprinted bulk products at deeply discounted prices for customers who don’t need personalization. This helps reduce waste and allows schools and organizations to save, which is why we do request returns in certain situations. That said, we understand how the process felt unnecessary and inconvenient from your perspective and appreciate you sharing these concerns with us. We're disappointed that this experience fell short of the level of service you deserve. Your feedback has been shared internally so we can continue improving our processes and communication moving forward. If you’re open to it, we would appreciate the opportunity to review your order one more time and discuss a resolution directly. Please feel free to contact us at [email protected] or call us at (800) 642-8885. We’d genuinely like the chance to make this right!