For Teachers Only by Atlas Pen & Pencil LLC.Reviews of forteachersonly.com

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jun 15, 2026

Hi there, we're sorry for the confusion regarding your order status. Our contact information is on the bottom of the website as well as the order confirmation email. You can reach us by phone at (800) 642-8885 or email us at [email protected] and we'll be happy to look into this in more detail for you.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 26, 2026

Thank you for bringing this to our attention. We are so sorry to hear about your experience with missing items during the holiday season. This is not the level of service we aim to provide and for that, we sincerely apologize. We will be in touch with you via email in an effort to make this right. Thank you again for the feedback. Please note that we take all reviews seriously and escalate as needed to improve our processes going forward.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 8, 2026

Thank you for taking the time to share this with us—and for being such a loyal customer for 19 years. We’re truly sorry that this year’s experience fell so far short of what you’ve come to expect from us. We understand how frustrating it must have been to wait longer than usual for your order, miss the opportunity to gift your students before break, and then discover issues with some of the pens themselves. On top of that, not receiving timely support when you reached out is not the experience we ever want to provide. Please know we take full responsibility for this, and we would really appreciate the chance to make it right. Our team would like to look into both the shipping delay and the product issue and discuss next steps with you directly. If you’re willing, please contact us at [email protected] or call (800) 642-8885, and we’ll be happy to help. Thank you again for your many years of support—and for your honest feedback. It truly helps us improve.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 6, 2026

Thank you for bringing this to our attention. We're so sorry to hear that a student was left without a set of their own. We do not have any messages from the email address you've used here, but encourage you to message us directly at (800) 642-8885 or [email protected] so that one of our team members can look into this for you as soon as possible.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 2, 2026

Thank you for taking the time to share your feedback. We’re truly sorry that your order did not arrive on time—this is never the experience we want for our customers. We understand how important timing is, especially when orders are planned for the classroom. Our team would appreciate the opportunity to look into this further and see how we can make things right. Please reach out to us at [email protected] or call (800) 642-8885, and we’ll be happy to help. Thank you again for bringing this to our attention.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 5, 2026

We are truly sorry for this experience and take full responsibility for what happened. Your order should have been expedited as promised, and it was not—there is no excuse for that, especially after you ordered well before the deadline and have trusted us for nearly 20 years. We completely understand how disappointing it is to have nothing to give your students on the last day of school, and we regret letting you down for the second year in a row. This is not the level of service or reliability we strive to provide, and we understand why this has shaken your confidence in us. We have reached out to you separately to address this directly and work toward a resolution. Thank you for sharing your experience—your feedback is taken seriously, and we are committed to learning from this and making meaningful improvements.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 5, 2026

We’re very sorry for this experience and understand how disappointing this must have been, especially when you were excited to share these with your students. We want to clarify that we were able to connect with you offline, and the issue has since been resolved with both a full refund and a redo of your order. That said, we recognize that the delays and lack of communication you experienced are not acceptable, and we truly regret the frustration this caused. Thank you for giving us the opportunity to make it right behind the scenes, and for sharing your feedback—it helps us identify where we need to do better moving forward.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Dec 30, 2025

Thank you for bringing this to our attention, Theresa. We're so sorry to hear that you received the wrong order ahead of the holiday gifting season. Can you please reach out to us at (800)642-8885 or [email protected] so we can investigate further? We'd like the opportunity to make it right.