For Teachers Only by Atlas Pen & Pencil LLC.Reviews of forteachersonly.com

Response from For Teachers Only by Atlas Pen & Pencil LLC.Feb 13, 2026

Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this delay has caused — we completely understand how disappointing it is when a package doesn’t arrive as expected. After reviewing the UPS tracking details for your order, it was picked up by the carrier on 1/26 and was on track for delivery on 1/30. Unfortunately, UPS reported multiple delays due to severe weather and emergency conditions affecting the East Coast. Those weather-related disruptions continued through 2/07. UPS then attempted delivery on 2/11 and 2/12, but noted the business was closed at the time of delivery attempts. The most recent update shows the package out for delivery again on 2/13. While the shipping delays were outside of our control, we absolutely understand that the impact still falls on you — and we’re very sorry for the inconvenience. If your order does not arrive, please reach out to us directly and we’ll gladly resend your tracking details and assist however we can, including coordinating with UPS if needed.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 6, 2026

We appreciate your honest feedback and are so sorry to hear that the ordering process was not as easy as it should have been. You should not have had to call us multiple times to place and order and for that we apologize. We hope that you were ultimately happy with the final output and look forward to earning your business back again in the future!

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 2, 2026

We are truly sorry to hear about your experience, and we completely understand how frustrating and disappointing this must have been—especially after being a loyal customer for so many years. Delays, incorrect personalization, and the difficulty you had reaching our team are not acceptable and are not the experience we aim to provide. Your feedback has been escalated internally, and a member of our customer care team will be reaching out to you directly so we can fully review what happened and work to make this right. We sincerely appreciate you taking the time to share this, and we’re very sorry we let you down during such an important time for you and your students.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 5, 2026

We’re truly sorry for this experience and appreciate you bringing it to our attention. The delay you encountered was caused by an internal system error, and we wholeheartedly agree—this is unacceptable, especially during such an important time of year. We’ve reached out to you privately to offer a refund and to address the item that was missing from your order. We also apologize for the lack of response to your email and the inconvenience this caused, particularly since these were meant to be Christmas gifts for your students. Thank you for being a loyal customer over the years. Your feedback is taken very seriously and has been shared with our team as we continue working to improve our systems and communication.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 5, 2026

We’re very sorry for the frustration this caused and appreciate you taking the time to share your experience. We want to clarify that this matter has since been resolved, and the missing personalized sets were remade and sent to you as quickly as possible. We also want to sincerely apologize for the way the expedited shipping conversation came across. The intent was to explain that, due to timing and your location, overnight shipping would not have resulted in delivery before winter break—but we understand how disappointing and stressful that was in the moment, especially when it affected two of your students. The wording used did not reflect the care and accountability we strive for, and we take full responsibility for that miscommunication. Your feedback has been shared with our team so we can improve how we handle similar situations moving forward. Thank you for being a longtime customer and for giving us the opportunity to make this right.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Dec 30, 2025

Thank you for sharing this information with us. Please know that we take your feedback very seriously. Our records show that your order was delivered on 12/24, but we realize that this was after Winter Break and too late for student gifting. Upon further investigation, it appears that there was a technical issue in our system that inadvertently closed your order before it was produced. Once this was discovered, we initiated and expedited a redo that unfortunately was too late. Please know that this is not how we intend to do business and sincerely apologize for the inconvenience. We'd like the chance to make this right for you. As such, please be on the lookout for an email from us at [email protected] for more details. Thank you.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Dec 15, 2025

Thank you for the feedback. We are so sorry that your order was missing an item and that our response to the matter was less than timely. Please rest assured that we expedited a redo order that was shipped today (12/15/25) via next day air. We will be sending you an order confirmation email with a tracking number shortly. We appreciate your patience and the opportunity to make this right!

Response from For Teachers Only by Atlas Pen & Pencil LLC.Dec 15, 2025

Hi Allison, thank you for bringing this to our attention. We will promptly place a redo order in our system and expedite shipping to get the sharpeners out to you as soon as possible. Please be on the lookout for an order confirmation email from us and feel free to contact us with any questions in the meantime at (800) 642-8885 or [email protected].