Desiree
Horrible experience this year
1. It took three weeks and didn’t arrive in time 2. When it did arrive the day before the last day of school, it was completely wrong - all the names were from someone else’s class. Useless - threw them away 3. When I called “customer service” I got left on hold over an hour before they went home for the night leaving me on hold and never even picking up (and yes I called before the business hours were over for the day) 4. Left a message that was not returned or acknowledged 5. Pens arrived the next day when I was already at work - merry Christmas kids I have nothing for you because it’s sitting on my front porch Worst experience I’ve had and I’ve been using them for years - they’ve gotten slower and worse customer service year after year
Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 2, 2026
We are truly sorry to hear about your experience, and we completely understand how frustrating and disappointing this must have been—especially after being a loyal customer for so many years. Delays, incorrect personalization, and the difficulty you had reaching our team are not acceptable and are not the experience we aim to provide. Your feedback has been escalated internally, and a member of our customer care team will be reaching out to you directly so we can fully review what happened and work to make this right. We sincerely appreciate you taking the time to share this, and we’re very sorry we let you down during such an important time for you and your students.