Jessica
Disappointing
When I replied to her’s email, which mentioned that if the product wasn’t working, they could help me find a different direction for my journey, I was redirected to the app. However, all the communication there felt like AI-generated responses. I specifically inquired about possibly switching to the shot. No one actually offered me an alternative option. Instead, I was just given suggestions on different ways to take the medication I was already on, which wasn’t working. It involved way too many pills, and I didn’t see any results at all. Plus I was experiencing side effect from one of the meds...anxiety attacks.
Response from hersJan 30, 2025
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team

