Ashley S.
I never received my last order
I never received my last order. When trying to reach someone, there was no response. I used the bot and got no where. My address has been updated, so hopefully hers sends it to the correct address. A change of address was filed with the post office prior to my last shipment. However, I did not receive it. I enjoy the auto ship. Paying for a product and not getting it is frustrating.
Response from hersJan 30, 2025
Hi Ashley, Thanks for getting in touch! I'm more than happy to help, but before I do I'll need to verify a few points of information first. With that being said, I kindly ask that you confirm a recent order number as well as your date of birth. You can find your recent order number(s) by logging into your account and clicking 'account' > 'orders'. Once I'm able to locate and confirm your account, I will be able to get things taken care of for you right away!