Susan
HERS Accident...all my headache
My subscription was accidentally cancelled. I was not compensated for the time & frustration in researching how/why this happened. I decided to enroll again as soon as I was able to verify my original subscription amount was refunded. My re-enrollment date was 2/7/26 and I have yet to receive my medication. I understand it has been just over a week; however, I have had no word on shipping time or even a "Hey, sorry about cancelling your order, we will ship your new order out ASAP at no extra charge" NOTHING. It's been frustrating so far, TBH.
Response from hersFeb 19, 2026
Hi Susan, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.